Cash out problems with Pokerstars

stepneg

stepneg

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It goes from bad to worse, I still have no money and they are now saying it could take up to another 10 days, going round in circles. Thats four emails telling me it should be there in two days and a couple saying ten. I did like pokerstars but won't be playing there anymore because of this. Given they are supposed to be one of the biggest sites with good customer support this stinks. I will try to withdraw what I have left via a different method but to be honest I get the feeling I'm never going to see it.
 
B

Besselheim

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Alright stepneg, I have recently encountered the same problem and am dealing with support at the moment. I searched for pokerstars cashout problems and found this thread. Tell me, have you received your funds yet? They haven't progressed as far with me yet, but to be honest I'm beginning to suspect that they knew all along what the problem was but have been fobbing me off to buy time. I'm becoming seriously pissed off about the situation now. Please, please, please tell me you got it eventually?
 
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npe72

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Didn't really want to be on this bandwagon and I certainly didn't jump on.
It feels more like PokerStars pushed me onto it.

Built a nice bankroll after much learning and donating,
I finally decided it was time for a cashout to fund an account on another site.

I have made several deposits via ECheck with no problems to PokerStars.
I'm now going on over two weeks and nothing yet from PokerStars.

I've emailed their support asking what the delay is and getting the response
I was expecting. They processed it on their end within 72 hours and it takes
3 - 10 business days to appear. They can't control how it's processed in the
banking system once they've done their part. I can't argue with that. But isn't
it a little disappointing that in the 21st century a snail mailed paper check can
beat an electronic transaction?

I built a similar bankroll on Bodog and cashed out via paper check.
I initiated the cashout on a Sunday; they printed and mailed it on Monday.
I had paper check in hand, drawn on a local bank on Wednesday.

Come on PokerStars get with the program.
 
vanquish

vanquish

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tell them that if you dont get the money ASAP, a loan shark is going to kill you and your family
 
MrMuckets

MrMuckets

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Pokerstars integrity is unquestionable. Your money is safe and as soon as it gets straightened out it will be yours.
 
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npe72

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Pokerstars integrity is unquestionable. Your money is safe and as soon as it gets straightened out it will be yours.

I am not questioning their integrity nor the safety and security of funds with them.
I will always play on PokerStars because if not anything, at least because of that.
But there are many other reasons I will continue to play there.

I question that they should inform the player cashing out at the time, that there
maybe unusual delays. The email responses I have received from them indicate
that they have been aware of the delays and have done nothing other than say
we know about it.

I think they should have offered a message during the cash out process explaining
such delays thus giving me an informed choice to change my decision in how to
receive my funds.

I fault myself for not doing this specific research before blindly trusting their process.
Now that goes to say it's not PokerStars specific, it could very well happen and does
with any other site. I happen to experience it with the worlds largest and still in my opinion, best site.

Frustrating. So my advice to players right now cashing out via PokerStars is to choose
paper check until they state that the delays of their processors have been resolved.
 
stepneg

stepneg

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In fairness to Stars after my initial cashout problem which eventually got sorted five or six weeks after I requested it though! I have cashed out a number of times with no problems at all. Maybe it has something to do with it being the first time back onto a card?
 
S

suckedmedry

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I just heard from them today saying there processing banks problems were rectified and I should recieve my funds in 3-5 business days.

We will see if it holds true or if they are just blowing smoke up my ass.
 
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npe72

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I just heard from them today saying there processing banks problems were rectified and I should recieve my funds in 3-5 business days.

We will see if it holds true or if they are just blowing smoke up my ass.


They sent me the same message on 5/6. 3-5 b. days.
Nothing yet, would be nice if it shows up Monday or Tuesday.

BTW, this isn't to any type of card.
It's to an eCheck account that has been long since verified that
a number of successful deposits have been made from with no problems.

Not happy with PokerStars right now.
They need to do more for me than say 'sorry for the inconvenience'

They should add some type of message during the cashout process
that is able to indicate if they're experiencing any technical difficulties
there by informing the player and allowing them to decide how to cashout.

Yes there are + and - to doing that, but I think the benefit out weighs the -
 
S

suckedmedry

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Just so you know its monday morning and have sent another strongly worded email STILL NO MONEY.....Pokerstars is full of shit. I have also asked them about the 20% bonus rumor as well cause if they are giving it i want it.
 
J

jedimoose

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Dont know how you can not want to play PStars because of a mistake u made pc. You dont expect them to payout twice do you? If you cant trust Stars id like to know what site exactly you can trust. Thbem and Full Tilt have the best reputation and its not even close. Hope your not trying smaller sites in the belief that your $ is actually safer there. Ive lost mucho$ on sites that have just closed down without a moments notice, and will just stick with the ones who have been around for awhile from now on. All the time played on those fly by night sites just makes me wish i would have realized this sooner.
 
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npe72

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I recently made my first withdrawal, but I requested it be sent to me via check. I cashed out on Monday, and received my check the following Saturday. I was a little afraid I would have a problem cashing the check, but on Monday cashed it just fine.

I am getting ready to cash out again on Monday, hopefully my experience will be just as easy as the first time.



Two things;

1. Sadly funds not received yet, but have been in communication with PokerStars
who have generously compensated my online account. They said that this particular
batch of problems started on April 15th and is now being resolved. Players should start
seeing funds around Tuesday May 13th and their obviously clearing the oldest transactions first.
Now another 5-10 business day wait.

2. This is for those of you that I think were smarter and cashed out via paper check.
I’ve heard conflicting stories that PokerStars paper checks are international checks
and US players are charged a fee for cashing and depositing them.
I’ve heard that other US players received checks drawn on US banks.

Can any US players please comment on if they’ve received a US check or not.

I cashout each month from bodog and my first check is free and sent FedEx. Their checks are drawn on a US bank btw.
 
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