Cash out problems with Pokerstars

stepneg

stepneg

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Jul 3, 2007
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After building up my bankroll the last few months i decided it was time to cash a bit out. I funded my account with my Maestro and according to Stars terms should take 3-10 day's to appear, it's now getting on for a third week and still nothing!

I have been in contact with their support who reckon I should have already received it, I have had to now send screen grabs of my account as if to prove that I haven't had it! I have since built up another nice stack I wouldn't mind cashing out but feel a bit dubious now.

Has anyone else had any similar problems with Pokerstar's and how did it turn out? It's annoying in the fact I've never had a problem loading funds on there yet it appears my first cash out from Stars has "disappeared"
 
Jagsti

Jagsti

I'm sweet enough!
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Feb 18, 2007
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I've had no problems at all and I got my money refunded to my debit card/maestro. Probably just a mishap. I'm sure you will get it soon.
 
larkem

larkem

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Jul 11, 2007
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Ps usually has great cash outs...I wouldnt be too worried!
 
S

Shylax

Rock Star
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Feb 17, 2008
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Everytime I cash out at Stars, my check usually arrives in 7 to 10 days. Never had a problem
 
Dorkus Malorkus

Dorkus Malorkus

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I have had to now send screen grabs of my account as if to prove that I haven't had it!

Umm, what?

Surely they have access to your account information themselves and as such they wouldn't ask you to send 'screen grabs', no?
 
D

danman7373

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Feb 15, 2008
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I have not had a problem cashing out using echecks or having them mail me a check. However, my friend recently tried to cash out some money from Stars via echeck, and apparently they sent it to the wrong bank account number. After countless emails with their customer support (during which he too showed a screenshot of his bank statement to show he had never received the funds), they finally concluded that if his money had gone to a wrong account, it could take up to 3 months for them to review the problem and track down the missing funds. He is not optimistic that he will ever see that money reach his account.

To be fair, like I've said, I've had no problems, and everyone else I've talked to has not had a problem depositing/cashing out on Stars. Hope that you get your money out successfully :)
 
stepneg

stepneg

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Umm, what?

Surely they have access to your account information themselves and as such they wouldn't ask you to send 'screen grabs', no?

Sorry should have said bank account, I think this is so they can see that I have not made a mistake and therefore they know it is their end.

I know mistakes can happen but it's the first time I have tried cashing out at Stars and doesn't look to good, one of the reasons I went with them was so I could easily cashout back onto a Maestro card :mad:
 
Dorkus Malorkus

Dorkus Malorkus

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Ah, I see, thanks for clarifying.

FWIW I also have never had a problem with stars cashouts (although I use neteller), and Stars support are generally very good with this sort of thing, so I wouldn't worry too much.
 
Q

quads

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Millions of players = millions of deposits / millions of cash outs. Never heard once of someone never eventually receiving their funds on Stars. With the volume of transactions, there would have to be errors and problems for a lucky few. Even, Wall Street screws up.
 
P

pc720

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I am the guy that Danman is refering to. I accidentally put the wrong routing number in when opening my echeck account, so believe it or not the money ended up in someone elses account! Even though I proved I have not been paid, I still have seen no money after the problem was fixed so Im not expecting to ever see my money nor am I ever going to play with PS again.
 
D

dde21

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ya when i cash out i get a check sent and they say 7-10 day i get it in 3 days every time and i cash out about every week
 
SeanyJ

SeanyJ

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I am the guy that Danman is refering to. I accidentally put the wrong routing number in when opening my echeck account, so believe it or not the money ended up in someone elses account! Even though I proved I have not been paid, I still have seen no money after the problem was fixed so Im not expecting to ever see my money nor am I ever going to play with PS again.

How can you expect them to send you your money when it's already in someone else's account? They can't just simply take the money out of that person's account, they would have to go through quite a bit probably. Not playing at PS because of your own screw up is pretty stupid if you ask me.
 
stepneg

stepneg

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Well I cashed out back onto my own card so I can't see how an error can be made? Anyway I still haven't heard anything from them so I doubt there is much I can do, has anyone got an address for their London office so I can write to them?
 
stepneg

stepneg

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For anyone who cares I still hadn't heard anything from stars and it has been a week since I reported the problem. I emailed them expressing my frustration that I still had not had the situation resolved and within five minutes they emailed back saying that it should be in my bank within two days and heres $25 in your account for the trouble, top stuff from pokerstars support!
 
T

TurnipHead

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Mar 10, 2007
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Sorry, what were you on about? I was too busy staring at those huge knockers!
 
stepneg

stepneg

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Yeah, I use a similar pic for my avatar on Stars, works wonders :p
 
richsgirl187

richsgirl187

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Nov 11, 2007
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I recently made my first withdrawal, but I requested it be sent to me via check. I cashed out on Monday, and received my check the following Saturday. I was a little afraid I would have a problem cashing the check, but on Monday cashed it just fine.

I am getting ready to cash out again on Monday, hopefully my experience will be just as easy as the first time.


 
N

nightmoves44

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ps

If you put the wrong routing number down,thats not pokerstars fault is it?I take screenshots of my account and money info,just in case.
It seems to me a person needs to double/triple check their info,before you click the mouse!
 
U

Uygar89

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Feb 25, 2008
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i never had this problem but normally it takes 2 days until you can cash out your money.
 
E

ez123

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Feb 27, 2008
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Pokerstars Cashout problem

Hi StepNeg..I have a similar problem, its been 3 weeks and I havent received my cashout to my Maestro...have you received yours yet and what did you say to them?
 
stepneg

stepneg

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Hi ez123,

It appears I may have jumped the gun in thanking Pokerstars support I still haven't received my money yet. I have been back in contact and they said it was a general problem with all Solo and Maestro cards and assured me I would get it within 2 days again, I'm not holding my breath. I have had the $25 credited to my account but that was after I kicked up a stink.
 
E

ez123

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Feb 27, 2008
Total posts
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Pokerstars Cashout problem

Yep same...Its ridiculous..I've written some strongly worded emails, they seem to be doing jack all about it.
 
stepneg

stepneg

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Jul 3, 2007
Total posts
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This was the last response I received:

"The glitch on the processors side involved batches of cash-outs for Solo
and Maestro card.

We have been assured that this glitch has been resolved and you should
receive the funds shortly.

As always we are here at your service, so please do not hesitate to
contact us if we can be of any further assistance."

So changed from 2 days to shortly.
 
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