M
MarlonBr
Rising Star
Bronze Level
Good afternoon people, i am a new member and i have a problem with pokerstars.
I tried a lot of times to send them the documents that they' ve asked me before and after the restriction but they didn't verify me yet and they used to send me the same email again and again ''that i had to send my documents before the 30 days time frame'' otherwise it will close. They restricted my account 1 second after i made a deposit and now i can't play or even withdraw my money, it's been a week since they restricted my account i' ve send them couple of messages to learn what it's going on but i got no answer from them. The thing is that in a couple days the 30 days time frame will be done and i am wondering what should i do, should i keep waiting or can i do something else?
I tried a lot of times to send them the documents that they' ve asked me before and after the restriction but they didn't verify me yet and they used to send me the same email again and again ''that i had to send my documents before the 30 days time frame'' otherwise it will close. They restricted my account 1 second after i made a deposit and now i can't play or even withdraw my money, it's been a week since they restricted my account i' ve send them couple of messages to learn what it's going on but i got no answer from them. The thing is that in a couple days the 30 days time frame will be done and i am wondering what should i do, should i keep waiting or can i do something else?