Cant login to Fulltilt

malice777

malice777

Visionary
I havent been able to login to ft all week,I get error saying contact loginsupportbut by emails keep getting returned i tried reinstalling it but no difference.Anyone else having this problem or can anyone advise me what to do? It starte after i updated
 
malice777

malice777

Visionary
At last i got a reply from ft they suspended my account because they want me ti send personal information off course im not about to send this info particularly as i have played there over 2 years and they only asked for this now even tho i have deposited many times before.
this is the email they sent.

Hello Samuel,

We are contacting you in regards to your full tilt poker account.

For security reasons, we need to verify your identity, proof of address and ownership of your visa card ending in 9534.

Please send clear scanned copies of the following items to security@fulltiltpoker.com:

1) Photo ID:
One of the following: valid driver's license, passport, or other government-issued ID that shows your date of birth and the date of issue or expiry.

2) Proof of Address (less than 3 months old):
One of the following: bank or credit card statement, utility bill, cell phone bill, home or auto insurance papers.

3) Bank statement(s) showing the transaction(s) to Full Tilt Poker with the deposit method above. If you bank online and do not receive paper statements, please send a screenshot of your online statement(s).


4) The front of the credit card(s) listed above.


Before sending copies of your documents, please ensure the following requirements are met:

* The copies are clear and legible (96 to 150 DPI or higher recommended for scanned copies).
* The copies include the full document (bill/pay stubs, folded papers and partial sections are not accepted).
* We can only accept email attachments of 3 MB or less, and attachments can be in either JPEG (.jpg) or PDF (.pdf) format.

If you do not have access to a scanner, we will accept digital photos of the documents providing they meet the requirements above. If your camera has a macro feature (appears as a tulip icon), please enable it and take the photo within a 12 to 18-inch distance. If your camera does not have this option, please take the photo within a 24-inch distance.

Please note that your Full Tilt Poker account will remain suspended until we receive and verify legible copies of all requested documents.

Once we process your documentation we will contact you with an update on the status of your account.

Thank you for your cooperation.

Regards,

Terry B
Cashier
Full Tilt Poker
 
C

cheddachris

Rock Star
have you been a member for a while//do you already have money on the account? if not i would just skip the hassle of that and switch sites.... this could of happened if you made to many deposits to quicky or anything that might of looked suspicious to them could result in them putting a freeze on your account until everything is resolved so if you have money on it already i guess you'll just have to do as they say :-(
 
tomh7795

tomh7795

Visionary
Yes I've got the same. I had my act froze today. I think it's becase you won a tourey or got past a certain figure of a bankroll. Either way you need proof of id
 
WVHillbilly

WVHillbilly

Legend
Just send them the info. You'll have to before you can cash out anyway.
 
aesopdurasic

aesopdurasic

Rock Star
Yea that happen to me when i first deposit. All u have to do is scan a ur id and all the requirement they ask for and u will b back online. Its just to make sure ur who u say u are and of legal age to play thats all...
 
lektrikguy

lektrikguy

Legend
This seems to happen more often lately. Luckily, it's never happened to me. I think if you just send it to them regardless of whether you play there now or not for the future.
 
shagy2018

shagy2018

Rising Star
I also feel the same and still I could not enter ful tilt poker Help me please
 
malice777

malice777

Visionary
I emailed thm back and told them i would not be sending this information i dont have cash on there it was when my bank changed my debit card to visa the site aint that important to me i just found it strange as i had made numerous deposits with my previous card over 2 years
 
T

tylrd8

Enthusiast
i just ahd that happen as well...i only had 2 dollars too and then i got the lockdown. i still dont know why but i recently just switched over to pokerstars because i got tired of the hassle because i wuld always end up being upset lol
 
Divebitch

Divebitch

Miss you, Buckster,,,,,
Awards
1
Yeah, if it were happening to all of us, you would have heard it by now. Why not just ask them why they are suddenly asking? Did you request a withdrawal for the first time, or...???
 
malice777

malice777

Visionary
Yeah, if it were happening to all of us, you would have heard it by now. Why not just ask them why they are suddenly asking? Did you request a withdrawal for the first time, or...???

I did ask why and this was their reply--

Hello Samuel,

Thank you contacting Full Tilt Poker Support.

We understand your concerns with sending us your identification documents. However, we need to verify your identity for security reasons before we can reopen your Full Tilt Poker account.

Your privacy is important to us and we have procedures in place to safeguard and secure all documentation we receive. We realize the sensitivity of your information and our security measures will ensure your information is always kept confidential.

Please understand that requesting proof of identity is by no means an accusation of any prohibited activity. We often request ID to verify the identity of account holders and ownership of payment processor accounts. These account verification policies are necessary to ensure the validity of transactions, confirm registered account information and protect our players, and we cannot make any exceptions.

As soon as we receive and verify your documents, we will update you on the status of your account.

Regards,

Hyeonji
Full Tilt Poker Support:confused:
 
tomh7795

tomh7795

Visionary
I got my account back. I've withdraw my bankroll to buy my wife a anniversy (however spelt) gift. I'm leaving FTP I think. Good luck getting ur bkroll back
 
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