Can't login to Black Chip Poker

RiverLord90

RiverLord90

Rock Star
Silver Level
Joined
Oct 20, 2018
Total posts
499
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0
When I open it, it says it will send an email with the verification code to my email but there is no email from BCP in my address.

Any idea of what's going on?
 
A

acemenow

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Bronze Level
Joined
May 3, 2008
Total posts
2,793
Awards
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You need to call BCP.

Handful of things cause this:
1 - the auto email send feature on BCP may be broken

2 - You have a spam filter on your email account and the server is sending to a junk or spam folder (you need to check this before calling BCP)

3 - Your email server might be blocking emails from BCP (this could be something out of your control)


Either way, talking to them on the phone will likely get a decent response and your best shot at a resolution
 
RiverLord90

RiverLord90

Rock Star
Silver Level
Joined
Oct 20, 2018
Total posts
499
Chips
0
You need to call BCP.

Handful of things cause this:
1 - the auto email send feature on BCP may be broken

2 - You have a spam filter on your email account and the server is sending to a junk or spam folder (you need to check this before calling BCP)

3 - Your email server might be blocking emails from BCP (this could be something out of your control)


Either way, talking to them on the phone will likely get a decent response and your best shot at a resolution


Ok, I already checked SPAM and didn't see it there but I checked ALL MAIL and found it hiding there.

Thanks for the reply. I don't know why they're saying my PC is a new device, that's kinda strange.
 
RiverLord90

RiverLord90

Rock Star
Silver Level
Joined
Oct 20, 2018
Total posts
499
Chips
0
I think I might change my password just in case.
 
A

acemenow

Legend
Bronze Level
Joined
May 3, 2008
Total posts
2,793
Awards
2
Chips
205
Ok, I already checked SPAM and didn't see it there but I checked ALL MAIL and found it hiding there.

Thanks for the reply. I don't know why they're saying my PC is a new device, that's kinda strange.


If you are using the same PC whatever browser you are using deleted the cookie used to authenticate your PC most likely. That is all it really means. The terminology is misleading at best. Glad you found the email!
 
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