ACR Casino Balance completely disappeared!

T

thebear

Rising Star
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Joined
Mar 19, 2021
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Hello,

I was just playing blackjack switch in the ACR casino and tried to cashout $1,048.77 to my poker balance. Upon doing so, the server received an error and when I went back into the casino my balance was $0 and the money is nowhere to be found. It is not in my poker account either.

I have contacted support by email (who knows how long that will take). Has this ever happened to anyone and what should I do? 1K is a LOT to lose for absolutely no reason.

Thank you
 
toots babos

toots babos

ex-tornament grinder
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Just gonna have to be patient and wait for the response from support.
 
T

thebear

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UPDATE

UPDATE: Can confirm the full amount of balance in question was refunded back to my account within a few hours.

Thank you ACR :)
 
PHX

PHX

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I am glad you got your issue resolved. ACR customer service works but you have to be patient with them sometimes.

Updating of balance has a lag for even on Poker in particular the Jackpot sngs. Most times it is a minute or two other times it can be 10-15 mins. It is really annoying and scares the crap out of me sometimes.
 
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