888poker account issue - resolved

C

centerbase

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Hello!!I opened an acc at 888poker in2015 year log in name centerbase http://pokerprolabs.com/centerbase/888.com
previous 5 years i played on PS w login name chess1000 and playing there nowadays w no problems
All my poker career i mostly played sng hu turbo 7-15-30 limites at pokerstars AND mtt LOW limites (and opened an account in 2015 at 888poker after PS were killed a husng with SPIN-AND-GO)
i also want you to know that i do not play spin-and-gos and hyperturbo hu sngs at PS because
i blocked this games myself!!! the whole of my poker career i lost money in HYPER turbo games!!!
From 2015 to2018 year i played mtt low limets and hu sng turbo 10limit at 888poker
(and played mtt low limites at pokerstars and 7-15 limite sng turbo the same time and nowadays too)
AT the beginning of 2018 i won 3 low cashes at mtt in 888poker room ( the biggest one 940usd i won with a deal on 3 person!!!! ) and requested a withdrawl 2000usd
on 7th of febuary 2018
this evening i could not login w my password and starting the session because 888poker room blocked my account and they were sending an email where they
asked me about Artificial Intelligence!!!!
That day i sent them an answer !!!!
I am not a bot!!! i played FAIRLY!!!
i can play a live session in skype if they wish!!!
i asked them If i am a BOT so why was deal on 3 person my mtt taurnament w 940usd cash?
Why did i play sng turbo hu 10th limets ++++ while hyper turbos in 00000 or even ----
at there site?????
They requested a Natariosly coppies of docs and i sent all the docs!!!!!
Also in 2017 i won a ticket at there freeroll to London 2017 poker festival and i was there and played in London !!!!
I wanna you to know i never used any programmes like flopzila etq i even do not knowhow to use them!!!!! the only i use in my sessions is HM2!!!!!
i improved my skills by watching a twitch chanals and at husng i saw the VODS
PrimordialAA - THATS all!!!
now to all my calls and emails they sendin me this-----


Dear Aleksandr,

This is the Operations Team at 888poker and we are contacting you with regards to your account with username "centerbase".

Thank you for your email and for providing the requested documentation.

Aleksandr, with regards to your account, this has been reviewed and the decision to discontinue your membership still stands. This decision is final and has only been taken after careful consideration of all factors involved.

The account will remain blocked and any money in your bank roll will not be refunded and no cashouts will be paid.

Thank you for your cooperation.

Regards,
Operation Team






So i do not know what to do !!!!!!
Pl anybody help!!!!
 
theRaven68

theRaven68

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Write to Licensing Authority in charge
 
C

centerbase

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888

Hi EVERYONE!!!Today they sent me an email where they (888) unloching my account !!!
:driver::driver::driver::driver::driver:
 
lovemiscou

lovemiscou

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Nice to see that, was getting worried about 888, i guess they realised you are not a bot.
 
terryk

terryk

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Glad it worked out for you,,,:hello: 888 is a decent site as far as payouts.:)
 
Pharaoh39

Pharaoh39

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Happy for you. I know you were ready to raise hell.
 
S

Stacker

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Did they say why they unlocked it ?
 
L

ludanski

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888 locked my account unfair

Dear username.

This is Poker Operations at 888poker and we are contacting you with regards to your account with username "...".

As you may be aware we carry out security checks on all of our members at some point during their membership with us. During a security check on your account we have been alerted to suspicious activity indicating that the use of Artificial Intelligence may be involved.

The use of Artificial Intelligence is strictly against ourand will not be tolerated on our site and as a result your account has been suspended.

If you have any information which would assist with our investigation or if you feel that the decision to place restrictions on your account has been taken in error, please contact us so that we can clarify the situation.

Regards,
Poker Operations
888poker



i have installed on my laptop only pokertracker and hand2note which was legal before and after their late software update they even doesnt worked. Non of them was started when they disabled my account.




I have wrote them several emails, but they just ignored me..its been already a ful month

please help

P.S. my account is back from 2007 .if these matter
 
Last edited:
F

fundiver199

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If you are suspected of using illegal software like artificial intelligence programs (AKA "bots" or real time solvers), there is obviously nothing else to do than cooperate with their investigation and then be patient. Its not exactly surpricing, that these cases can take a while to be solved, but if you truly did nothing wrong, chances should be good, it eventually will. It was for the original poster, if that is any confort to you :)
 
Suns of Beaches

Suns of Beaches

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Dear username.

This is Poker Operations at 888poker and we are contacting you with regards to your account with username "...".

As you may be aware we carry out security checks on all of our members at some point during their membership with us. During a security check on your account we have been alerted to suspicious activity indicating that the use of Artificial Intelligence may be involved.

The use of Artificial Intelligence is strictly against ourand will not be tolerated on our site and as a result your account has been suspended.

If you have any information which would assist with our investigation or if you feel that the decision to place restrictions on your account has been taken in error, please contact us so that we can clarify the situation.

Regards,
Poker Operations
888poker



i have installed on my laptop only pokertracker and hand2note which was legal before and after their late software update they even doesnt worked. Non of them was started when they disabled my account.




I have wrote them several emails, but they just ignored me..its been already a ful month

please help

P.S. my account is back from 2007 .if these matter

basic tip for you: if you write one email, wait the answer before writing another one. many pokersites will put you back in the row if your write multiple emails (at least i read that) otherwise try out the official 888 thread here if you dont get any answers. good luck.
 
F

fundiver199

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Not saying that I dont trust the poker sites, where I play. And if you follow all the rules, the risk of this happening should be fairly small. But it is still a reminder, why its a good idea to not keep all your poker bankroll on just one site. Even if the issue is eventually resolved and your funds released, it kind of sucks to not be able to access it for maybe month.

There is also a slim risk, a poker site might deem, you broke their TOS, even you had absolutely no intention to do so. So it is better to either diversify the bankroll over multible sites, or keep some of it in a regular bank account. There is also the issue, that withdrawals might sometimes take a while, whereas a deposit can be made in seconds if needed ;)
 
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