Withdrawal Conditions at Intertops

[YungWan]

I have tried to withdraw twice now but without success!!

In total, I have won about $60 in freerolls from intertops. But then I had to deposit ($10) in order to move my Freeroll winnings into my Poker balance to play and generate rake. I played some Coin Flip Poker and generated a couple of dollars in Gross rake, nowhere near enough to withdraw.

After that, I won some money betting in the Sportsbet section, now I have about $120.

First, I tried to withdraw the whole amount $120 but was denied because of the rake requirement.

Then I tried to withdraw just the money that I deposited ($10) plus the money that I won from Sportsbets, in total $50 but was also denied!!

I don't understand, surely only the money won from Freerolls should be subject to restrictions? The money that I deposited and won from Sportsbets should be available to withdraw?

I spoke to their Customer Support, here is the transcript of our conversation:

Hi! Welcome to Intertops. We will be with you as soon as possible.
Intertops Andrew:
Thanks for contacting Intertops, my name is Andrew. I am happy to assist you today!
Me:
Humm, I was chatting with Teon, he was helping me find answers.
Can you help me?
What I said to Teon: Teon, what I'm saying is that I understand that there is about $68 from my balance that has a rake requirement on it before being allowed to withdraw, but there is also around $50 in my balance that doesn't have a rake requirement, the $50 is what I would like to be allowed to withdraw.
Intertops Andrew:
Let me look into that for you.
Me:
It is concerning withdrawal and rake requirements from Freeroll winnings,
Ok thank you.
Intertops Andrew:
Thank you for holding. I am seeing what you are referring to. However you would not be able to withdraw until you have met the $33.67 in rake. Please also be advised the smallest withdrawal is $100.
Me:
1st of all are you sure? ecoPayz says min is $50
I understand rake on Freerolls, but I have won money elsewhere like Casino and Sportsbets which are not subject to rake.
I have also deposited money
Surely I should be allowed to withdrawal the money which is not won from Freerolls and subject to rake requirements.
Intertops Andrew:
Actually for ecopays the minimum withdrawal is $25. However with this you still will need to meet the rake requirements.
Me:
Only for the money won from Freerolls?
What about the money won elsewhere?
This rule really needs to be revised as it is surely broken.
Intertops Andrew:
In regards to this. All of the money is restricted from withdrawal until you have met the rake requirements.
Me:
Andrew do you have an email to someone who makes the Intertops policy?
So I have about $68 in Freeroll winnings. Let's say in my attempt to generate the rake required ($32) I lose the $68. Does that mean the rake requirement goes down to $0? (Since there is no more Freeroll money to rake).
Then can I withdraw my remaining funds ~$50?
Intertops Andrew:
You still would have to meet the rake requirement.
Me:
That I dont think I understand.
Because it does not make sense.
Rake requirement on vanished money
No it does not make sense, that is not acceptable.
What you're saying is if my balance goes to $0.
Then I deposit $20, I still have to generate $32 before ever being allowed to withdraw.
Can you give me the contact info of your supervisor?
Not that you have not been unhelpful, I would just like a better clarification of the rules.
Still there? Can you assist me in getting help from your superiors? I would like a way to contact them if possible.
Intertops Andrew:
One moment please.
Me:
Ok thank you.
Intertops Andrew:
I am escalating your query as we speak
Me:
Great!! Appreciated.

He then made me wait 10 minutes then returned saying that there were no supervisors available... :laugh:

In conclusion, from my experience with Intertops, as soon as we win money from Freerolls, we enter into Rake Debt!!
Which means:
-No withdrawals without first generating 50% in Gross rake.
-Money deposited and used to make Sportbets cannot be withdrawn without first generating 50% in Gross rake from Poker.
-Even if your bankroll goes to $0 and then you reload, no withdrawals without first generating 50% in Gross rake from the money you won in Poker Freerolls.

Surely this cannot be right? Is this even legal??

 

[underdog140]

I knew they had rake requirments but 50% is dang high. I agree that rake requirements should only be on the freeroll winnings and not the cash won with it.

 

[Zorba]

Not sure why that is funny.

I found it funny the way you handled it compared to the whining we often hear, and that I'm in a similar boat, it was a good read and a refreshing attitude.

I feel for you and others, but as you and I know we can't do much about it, we all agreed to the T's&C's so it's not worth getting butt hurt over it, which is the attitude you showed in your post, maybe not funny per se, but your post made me smile a few times while reading it.

 

[rj_montana]

I've completely given up on the idea of withdrawing on intertops. Those freeroll winnings are gone into the ether. Intertops has by far the worst customer service and terms and conditions I've ever experienced. No way I'm going to waste time playing the winnings through on the site only to get the next excuse when it's finally time to withdraw.

 

[Suns of Beaches]

I've completely given up on the idea of withdrawing on intertops. Those freeroll winnings are gone into the ether. Intertops has by far the worst customer service and terms and conditions I've ever experienced. No way I'm going to waste time playing the winnings through on the site only to get the next excuse when it's finally time to withdraw.

Yes those terms and conditions are super lame and i was very surprised too that i cant just withdraw my freeroll winnings. The support though is quite responsible and for sure not one of the worst. I guess you never dealt with 888 or acr support

 

[YungWan]

According to the Intertops Terms and Conditions page, this is the only section which pertains to Freerolls.

https://poker.intertops.eu/en/terms-and-conditions

Terms and Conditions for Intertops Poker Freerolls:

-Freerolls have a maximum amount of players allowed and this maximum amount of players cannot be exceeded. There will be neither compensation nor refunds for not registering in time, failing to unregister, loss of seat or not being able to take part.
-Tournament tickets won in Freerolls cannot be exchanged nor refunded for cash.
-Tournament tickets won in Freerolls automatically lose validity when the corresponding tournament/tournaments are changed or cancelled. These tickets will not be refunded.
-Changes/cancellations of tournaments will be announced.
-50% of the Freeroll cash winnings have to be turned over as gross rake, before a player is eligible to withdraw these funds.

No mention of any restrictions on the funds in our bankroll in excess of the Freeroll cash winnings.
No mention of having to turn over the gross rake before being allowed to process any withdrawals.

Aside from having to turn over 50% in Gross rake (which, in my opinion, would be a difficult task even for a pro MTT player), it only stipulates the rules regarding the Freeroll cash winnings.

I have emailed Intertops and I'm waiting for a response, it doesn't seem like we are being treated fairly here!! :deal:

 

[YungWan]

Here's the reply to my email question:

Thank you for making Intertops your gaming choice!

If you lose all the funds in your account the terms on the freeroll winning will be void which is you are required to rake 50% of the Freeroll winnings.

Meaning a zero balance at this time means no requirements.

If you deposit after you zero your balance, all you need to do is rake 10% of your deposit in order to withdraw.

Should you require any further information or assistance, please feel free to contact us anytime.

Enjoy playing in the Casino!

Best regards,

*********

Intertops Casino Support

I find this answer to be totally unacceptable since only about half of my bankroll is from Freeroll cash winnings so I feel that only that portion should be restricted (am I wrong to think this?).

In retrospect, I lost $10 and I'm OK with that!! :icon_blac

 

[nikolaevich87]

It is bad news! I have 300 dollars there, I won several tournaments on weekends, played in tournaments from 0.75 to 6.60 dollars and did not make a deposit! but he didn’t play bunus either. Write if someone was able to withdraw money in this room! ...Why is QC dealing with such rooms?