This is a discussion on William Hill Cash out heads up within the online poker forums, in the Poker Deposits & Withdrawals section; So I did a cashout from William last week I had two options with the IPhone App cheque or bank transfer and opted for a
So I did a cashout from William last week I had two options with the IPhone App cheque or bank transfer and opted for a bank transfer I assume that there would be no charge and got an unexcpected bank wire fee of $15.
If you contact them and tell them...not ask them to remove the fee or you will deposit else where they will take the fee in the future and refund you $15. They are testing to see if you are weak and/or stupid enough to eat their fees for them.
I did chat with customer service three times and everytime they told me that they never charge any fees it's to do with my bank and they credit back to the first deposit method used which is a lie as there is no option for cash out back to visa debit card. I told them that I won't be making any future deposits and the response was sorry to hear that.
yah their customer support is notoriously bad! I mean REAL BAD!! I've had many dealings with them over a span of a few years (yes I hung in there that long) including some VERY BAD customer service at the W.S.O.P. (I won a package via WillHill). I pulled my money from there & stuck with Titan (but rarely play there now too as there's not much action left on the iPoker network these days).
I'm not surprised by what customer support has told you. Seems they are mostly in the dark about stuff although well-versed in taking deposits.