I am using Neteller for years, and never had any problems or issue to get my money from them.
I requested a Card from Neteller looong time ago, and for whitdrawal I am using it on any bank teller/machine in the world.
Or to pay online.
Skrill/Neteller are now same company, how far I know.
And you can send funds between them for a small fee, if I am not mistaken.
I opened Skrill account for some site they don't accept Neteller but do Skrill, then I move my funds to Neteller and using my card to get money if/when I need it.
Had to contact their customer service few times in the past, and they always answered promptly and fast, resolved the issue I've had in no time.