My case was escalated to management and I got an email from a manager telling me I need to deposit to make a withdrawal, LDO, I replied informing them that it was withdrawals that were the problem and why it was escalated to a manager, the managers reply was Oh, Sorry, check out what options there are in the software.
I am now waiting for a reply to the email I sent after that genius reply that the manager sent me.
For about 20 years I worked successfully in areas like this (private consumer protection) mostly stateside here in the US, but with equal results when I work abroad. It’s kind of comical, like
gambling and winning isn’t hard enough, now you can’t walk out of the casino with the cash, or in their case electronically in some fashion from them to you. Without the whole preamble we’re all well aware of it and its frustrations it reminds me of one of those old cartoons on a grainy screen with a guy trying to leave a beautiful casino with his cash and it starts to take the shape of a fiery hell.
On a broad scale all this bs needs to come to an end for all these online companies, us and players of the like, time is money, distractions are money and that is another discussion to create the same in person casino experience continuity of what should be online and not make the players feel like suckers at each and every turn away from the tables.
Tell them respectfully you would like to have a discussion with their general counsel, maybe for their size whomever their lawyer is. Tell them you don’t represent a bunch of people, just you for this issue, but it needs to happen now. If they say they won’t do it, say no problem I will contact the Panamanian Attorney General’s office in 24 hours if this is not resolved and seek assistance in reaching out to your attorneys so we can get it resolved that way. Problem for them is if they don’t reply a small country’s AG starts getting involved, they are going to have their (AG) hand firmly in their (SB) pocket and be on their radar.
I spent 2 years conducting business in Costa Rica, Panama, Belize, and in these Central America countries it is all about the - you’re making us work pay us. It’s not corruption they just don’t have the infrastructure or funding to handle this stuff and SB knows it.
The last step, pm me or green light me. I do this all the time, I'm nearly 100% successful without "burning down bridges", or going scorched earth, but it is tactical and I do it always for no money, no vested interest, just for the hopeful good results that benefit friends and associates.