D
donkcentralFF
Visionary
Silver Level
Is currently refusing to pay me out money that I won fair and square. I've been a member of the site for over 2 1/2 years. In those 2 years I've probably lost thousand of dollars and also won thousands that I never cashed out because I was a gambling fool. Now that I've finally obliterated them and won huge, they're refusing to pay me the money and refuse to verify my account, after accepting information from me on Tuesday and saying that all info was legitimate they just need a more visible picture of my credit card. So Wednesday I send them the picture and call them on the phone while I'm sending the credit card, which they tell me on the phone is visible and that they accept it. Now today they send me an e-mail saying that they need new pictures of my id and credit card. Can somebody please help!! It's complete hypocrisy that after accepting thousands of dollars from me over these last two years, that they now have decided they won't allow me to cashout money I have won off of them.
Dear Mr.,
Thanks for contacting Bovada Financial Services.
Thank you for sending us a copy of your Credit Card Verification Form.
For us to complete the verification process we kindly ask that you resend a clearer copy of your credit card ending in ****, because the copy we received is too dark.
This e-mail was sent to me on November 19 asking me for strictly the credit card. So I sent them a very clear picture of the credit card yesterday off a newer samsung galaxy, which you know takes clear pictures.
This e-mail was sent to me today November 20.
We received your documents, thank you. We reviewed the information and at this time, we request you resend your ID and copies of the front and back of card ****. The copies we received were too dark to make out any details. It might be a good idea to take photos of the cards and send them in as an email as a JPG or PDF file.
If you have any further questions, please contact us.
Now they're claiming they need photos of all documents after yesterday they stated they strictly need the credit card to complete the process (which they told me over the phone was clearly visible and that my account would be verified tomorrow (Nov.20) morning). Does that make any sense to you or does it just seem like a company who doesn't want to payout their fair share when they finally get beaten? Never a trust a company that won't even let you talk to somebody who plays a role in the process of you receiving your thousands of dollars, but merely will only let you speak to a customer service rep who has no clue what is going. Bovada's refusal to verify my account claims are illegitimate and have left me with no other choice, but to bring my problems to a larger stage. I hope this makes anybody who is thinking about joining their site think twice before doing so.
Dear Mr.,
Thanks for contacting Bovada Financial Services.
Thank you for sending us a copy of your Credit Card Verification Form.
For us to complete the verification process we kindly ask that you resend a clearer copy of your credit card ending in ****, because the copy we received is too dark.
This e-mail was sent to me on November 19 asking me for strictly the credit card. So I sent them a very clear picture of the credit card yesterday off a newer samsung galaxy, which you know takes clear pictures.
This e-mail was sent to me today November 20.
We received your documents, thank you. We reviewed the information and at this time, we request you resend your ID and copies of the front and back of card ****. The copies we received were too dark to make out any details. It might be a good idea to take photos of the cards and send them in as an email as a JPG or PDF file.
If you have any further questions, please contact us.
Now they're claiming they need photos of all documents after yesterday they stated they strictly need the credit card to complete the process (which they told me over the phone was clearly visible and that my account would be verified tomorrow (Nov.20) morning). Does that make any sense to you or does it just seem like a company who doesn't want to payout their fair share when they finally get beaten? Never a trust a company that won't even let you talk to somebody who plays a role in the process of you receiving your thousands of dollars, but merely will only let you speak to a customer service rep who has no clue what is going. Bovada's refusal to verify my account claims are illegitimate and have left me with no other choice, but to bring my problems to a larger stage. I hope this makes anybody who is thinking about joining their site think twice before doing so.