Problem with withdrawal!! PokerStars

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Sanch0

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Nov 15, 2021
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I made a withdrawal on October 24, by bank transfer, this procedure takes 1-3 days. Until now, I have not received anything and the support of Pokerstars cannot answer anything adequately. They play for time and do nothing, are very upset about this situation and I don’t know when I can get my money. I read other forums, people have the same problems and support does not answer anything specifically
 
slicheri93

slicheri93

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Was it a big amount? cause if it's big they usually do a check, to make sure it's not whitewashing money or there is no fraud/money dumping involved, if you havent done anything like that you will get your money it sometimes just takes time or there is a issue from you bank side..

hope this helped
 
S

Sanch0

Rising Star
Joined
Nov 15, 2021
Total posts
3
Was it a big amount? cause if it's big they usually do a check, to make sure it's not whitewashing money or there is no fraud/money dumping involved, if you havent done anything like that you will get your money it sometimes just takes time or there is a issue from you bank side..

hope this helped

it is a small amount of 500 euros, but I could use another way now. support simply cannot do anything, and I am sure that there are hundreds of such people who have the same situation. support cannot even say a specific date, although they said that they sent money, but did not receive anything. my bank says that there were no receipts
 
acidburnfx

acidburnfx

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I made a withdrawal on October 24, by bank transfer, this procedure takes 1-3 days. Until now, I have not received anything and the support of Pokerstars cannot answer anything adequately. They play for time and do nothing, are very upset about this situation and I don’t know when I can get my money. I read other forums, people have the same problems and support does not answer anything specifically

Some questions: Have you previously made any withdrawal with this amount? Already moved this value up to that amount (maybe using some bonus) or have you used this method before?

How long have you had your account? Is it already verified? Because generally using this method is fast for smaller values (up to 150).
 
Last edited:
S

Sanch0

Rising Star
Joined
Nov 15, 2021
Total posts
3
Some questions: Have you previously made any withdrawal with this amount? Already moved this value up to that amount (maybe using some bonus) or have you used this method before?

How long have you had your account? Is it already verified? Because generally using this method is fast for smaller values (up to 150).


Yes, I have already made a withdrawal in this way and such an amount, my account has been verified. I am sure that Pokerstars has problems, as there are many people with the same complaint. But they don’t say what the problem is and they cannot return the money back to my Pokerstars account.
 
mina271

mina271

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i had verified my account a long time ago and then this change came for players from germany and i had to do it again and the bank or other payment system also had to be verified separately. I don't know which country you come from, but there may still be something that you have to verify yourself. And as far as I know, you can always reverse a payout made on pokerstars at any time. As far as I know, the support can't do that, but you have to do it yourself.
 
pavel1111111

pavel1111111

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it's correct, I think they have some technical problems, because I couldn't make deposits either, I tried to make it 3 times and it gave me an error
 
acidburnfx

acidburnfx

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Yes, I have already made a withdrawal in this way and such an amount, my account has been verified. I am sure that Pokerstars has problems, as there are many people with the same complaint. But they don’t say what the problem is and they cannot return the money back to my Pokerstars account.

Strange! Looks like they're waiting for some verification. Are you trying to resolve this via email or chat? For these questions, i recommend via chat.
 
terryk

terryk

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Dec 14, 2016
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Strange indeed,,,,keep trying,,,i'm sure Pokerstars isn't worried about 500 euros and will pay you soon.
 
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