ROman77
Rock Star
Silver Level
Good afternoon. .this week I played three tournaments in the SS club ,with one time I took first and third place ..the fact is that in total I earned$ 31 on the account of poker stars ..21 of them left the game and didn't play one tournament ,put$ 10 in the output ..I was refused writing that the money is my bonus account and I have no right to withdraw them..please tell me why the SS money can not be withdrawn and they consider them a bonus ? Their answer.
Hello ROman.ps77,
After a routine review of your latest withdrawal it has come to our attention that all of the funds came directly from a bonus credit to your account.
All bonus credits deposited to your account are intended for play, and are not permitted to be withdrawn without significant play.
In this case, your withdrawal has been cancelled and the funds have been returned to your account.
If you have any further queries or concerns, please visit our help page: Help Centre
We thank you for your cooperation and understanding.
Sincerely,
Stars Security Team
Hello ROman.ps77,
After a routine review of your latest withdrawal it has come to our attention that all of the funds came directly from a bonus credit to your account.
All bonus credits deposited to your account are intended for play, and are not permitted to be withdrawn without significant play.
In this case, your withdrawal has been cancelled and the funds have been returned to your account.
If you have any further queries or concerns, please visit our help page: Help Centre
We thank you for your cooperation and understanding.
Sincerely,
Stars Security Team