This is a discussion on Online poker withdraw issue within the online poker forums, in the Poker Deposits & Withdrawals section; What should be done if online poker site not allowing withdraw ..an customer care not responding...
Send I.D if not verified and use responsible gambling tools if possible to restrict and stop playing on the site and play on another one instead until your withdrawal is processed.
Find out why is it a bonus or rollover you need to play through for example it depends really what poker site is it screenshot an attempted withdrawal and failure and maybe somebody can help you better?
Follow Hugh Blair ideas, especially ID verification, but I'm only posting this to ask you for more details about the site in question. Usually, all the sites support teams respond fairly quickly. They might not be able to help in certain cases, but they do reply to emails.
I'm really curious to know which poker room you are talking about. Good luck man...
Need more information to offer any assistance. Which poker room are you referring to? Almost every room require some sort of verification and deposit before you can withdraw. Every room I play on always respond to their Customer Service within 24 hours, most do in less and most have more than one way to contact support.
Customer care response is we will forward this to our casher department an let you know so waiting for there mail back or reply. GG poker site ..all my docs are 100% Verifyd .an there rules to withdraw is to have to deposit .so i deposit longback....well will wait for there reply for 3days an see..
Played n lost the amount ...just will wait an know why thy stop withdrawal .never take deposit bonus from they will hang your withdraw ..saying ul loss your bonus deposit amount if you withdraw .so i had to mail them n tell them to cancel my deposit bonus.
I do not understand why this room allows some users to make deposits but it puts a series of obstacles for when you want to make a withdrawal that is liveliness or that ... it happened to me to deposit with a visa ... but then when I wanted to withdraw they did not allow me do it by visa..but to deposit if of course there is no problem but to withdraw they ask you for an amount of documentation that you have to gather .. I think I'll go back to my 888 room and pokerstars. nothing to do with intertops .. I'm going to have to lose my deposit it was only 25 dollars luckily because I almost deposited 200 there if it had hurt more ..
You need to re-read the terms of the agreement with the room. The fact is that some rooms make the wagering of bonuses a condition for withdrawing the winnings. These are often casino bets. Therefore, clarify the conditions for withdrawing funds and wait for a response from the support service.