
Bre1224
Rising Star
Hey all,
Im wondering if anyone else has had an issue like mine and if so what the outcome was?...
Ive been playing on pokerstars for about 6 months now. I have deposited a lot of money abs withdrew funds via direct bank transfer into my Scotiabank account which is joint with my husband. I had a big win the other day playing in the casino $18,000 Canadian. I would deposit in the past with etransfer and sometimes echeques both from my joint account which is the linked bank account to my stars account for withdrawals and sometimes from my other Scotiabank account whiling is an individual account. When choosing the bank account to link to my stars account I chose my joint account as it was the first one I clicked in my App for the banking details as I didnt even think twice since its been a joint account since 2007. When I attempted to withdrawal it went on hold pending review. I had already sent in my license and utility bill previously to verify my account but now they wanted my bank statement. When I went in the app to download the last statement I almost died when I noticed that only my husbands name was on there!! I called the bank immediately and they told me that my name was indeed on the account as well and to visit my home branch to have this fixed. They advised that in the meantime I could send a void cheque, direct deposit form etc. That would show my name, address and account number proving my co ownership to this account. I sent all of the above to stars security explaining the situation but they would not accept this. My husband and I made several trips to the bank since then and they indicated that the account was not set up correctly when we opened it basically admitting error on their end. They fixed it and said my name would appear on the next statement snd also provided a copy of proof of when they account was opened showing the account number and both mine and my husbands signatures along with a printout of our bank profile showing names addresses and the account number but stars still wont accept this!! They keep saying to send a statement which I explained to them multiple times what had happened still sent the last statement with my husbands name along with all other docs proving its my account too. Now my money is just stuck in limbo until we get our new statement at the end of this month! I also requested a letter through upper management at Scotiabank but not even sure if this will be enough as I have already sent so much evidence. I feel like they are just trying to steal my winnings at this point....
Im wondering if anyone else has had an issue like mine and if so what the outcome was?...
Ive been playing on pokerstars for about 6 months now. I have deposited a lot of money abs withdrew funds via direct bank transfer into my Scotiabank account which is joint with my husband. I had a big win the other day playing in the casino $18,000 Canadian. I would deposit in the past with etransfer and sometimes echeques both from my joint account which is the linked bank account to my stars account for withdrawals and sometimes from my other Scotiabank account whiling is an individual account. When choosing the bank account to link to my stars account I chose my joint account as it was the first one I clicked in my App for the banking details as I didnt even think twice since its been a joint account since 2007. When I attempted to withdrawal it went on hold pending review. I had already sent in my license and utility bill previously to verify my account but now they wanted my bank statement. When I went in the app to download the last statement I almost died when I noticed that only my husbands name was on there!! I called the bank immediately and they told me that my name was indeed on the account as well and to visit my home branch to have this fixed. They advised that in the meantime I could send a void cheque, direct deposit form etc. That would show my name, address and account number proving my co ownership to this account. I sent all of the above to stars security explaining the situation but they would not accept this. My husband and I made several trips to the bank since then and they indicated that the account was not set up correctly when we opened it basically admitting error on their end. They fixed it and said my name would appear on the next statement snd also provided a copy of proof of when they account was opened showing the account number and both mine and my husbands signatures along with a printout of our bank profile showing names addresses and the account number but stars still wont accept this!! They keep saying to send a statement which I explained to them multiple times what had happened still sent the last statement with my husbands name along with all other docs proving its my account too. Now my money is just stuck in limbo until we get our new statement at the end of this month! I also requested a letter through upper management at Scotiabank but not even sure if this will be enough as I have already sent so much evidence. I feel like they are just trying to steal my winnings at this point....