yard47
Rising Star
Bronze Level
Hey there community,
I have stopped playing poker a while ago actually and just wanted to move my funds from the pokerstars.es platform. Looks like my account has beenz frozen there for 3 months now, due to missing verification.
Well...
I have mailed them my verification details 3 times now already, with no answer from support other than "Sorry, we have unusual laod of support tickets - please wait". This was 1 1/2 months ago.
I'm really close to just giving up and letting them have my money, although I really badly need it for moving into my new apartment.
So what can I even do? I feel like messaging them and asking for verification will only prolong the situation. Is there any phone number or representative that I could message directly? I mean waiting 2-3 weeks okay I could get that, but 3 months?
Just let me have my money...
I have stopped playing poker a while ago actually and just wanted to move my funds from the pokerstars.es platform. Looks like my account has beenz frozen there for 3 months now, due to missing verification.
Well...
I have mailed them my verification details 3 times now already, with no answer from support other than "Sorry, we have unusual laod of support tickets - please wait". This was 1 1/2 months ago.
I'm really close to just giving up and letting them have my money, although I really badly need it for moving into my new apartment.
So what can I even do? I feel like messaging them and asking for verification will only prolong the situation. Is there any phone number or representative that I could message directly? I mean waiting 2-3 weeks okay I could get that, but 3 months?
Just let me have my money...