They changed their process of verification about 3 months ago.
My account was showing up as verified on my page but it was not really verified.
Once verified there are no limits.
Unverified accounts have a monthly limit of ~$180 USD and a lifetime limit of double that.
I am unsure what you need to send them cause it differs by region.
If you have an IOS or Android phone download their
App and verifiy from there. Process is streamlined it will automatically show what you need to provide them.
Of course if you prefer to talk to a Rep you can use the live chat feature from your account page bottom left tab or send them an email:
vip@neteller.com The Rep will tell you to send the documents to that email address.
I have a verified account in this service but today I wanted to make a transfer and it tells me that I have reached the maximum limit because this happens?