This is a discussion on Help me, Neteller within the online poker forums, in the Poker Deposits & Withdrawals section; I have a verified account in this service but today I wanted to make a transfer and it tells me that I have reached the
you have to better the level of verification, sending again personal document and proof of residence, with me too happened this, I was very worried that they did not accept my proof of residence, the proof of residence in the name of the account holder sometimes is very Difficult, but if you send the documentation as I did everything normalizes
But I already did all that and it's completely verified
So you sent all 5 steps of verification? Grabbing a Photo with your ID besides?
You sent proof of residence WITH your name and registered address?
You let them check the location via Internet access?
Step 5 I'm curious about, have no idea what after all this steps... Proof of account ownership will be
I'm a foreigner here in Mexico, so I am STRICTLY forbidden, to own sth, where my name is written on.
only help I can give: Skrill is the same, but they reply to emails
They changed their process of verification about 3 months ago.
My account was showing up as verified on my page but it was not really verified.
Once verified there are no limits.
Unverified accounts have a monthly limit of ~$180 USD and a lifetime limit of double that.
I am unsure what you need to send them cause it differs by region.
If you have an IOS or Android phone download their app and verifiy from there. Process is streamlined it will automatically show what you need to provide them.
Of course if you prefer to talk to a Rep you can use the live chat feature from your account page bottom left tab or send them an email: firstname.lastname@example.org The Rep will tell you to send the documents to that email address.
Originally Posted by Aremaz95
I have a verified account in this service but today I wanted to make a transfer and it tells me that I have reached the maximum limit because this happens?