Deposits Denied due to association with another player

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carleton99

Rising Star
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Joined
Oct 2, 2018
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Tried to deposit on PS the other day after taking about 7 months off of online poker. My deposit was denied because of my association with a player that I have never seen or heard of.

Has anyone else had this happen to them? I contacted PS support and haven’t heard back from them in about a week and a half.

I have no association with this player and would like to be able to play again on PS. Playing partypoker and ACR at the moment
 
C

carleton99

Rising Star
Bronze Level
Joined
Oct 2, 2018
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Bee said:
This can be annoying :(
I hope PokerStars will answer you soon. It should be everything ok.
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Still nothing from support. Indeed very annoying
 
A

acemenow

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WOW I love how some of online programs implement rules through an algorythm and give you limited recourse. Good luck! I would attempt calling PS if they have tel. Support otherwise try chat or email them weekly till someone responds (I guess).
 
C

carleton99

Rising Star
Bronze Level
Joined
Oct 2, 2018
Total posts
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acemenow said:
WOW I love how some of online programs implement rules through an algorythm and give you limited recourse. Good luck! I would attempt calling PS if they have tel. Support otherwise try chat or email them weekly till someone responds (I guess).
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I know right. Even in the email they sent me telling me that my account is restricted, there is no link to an appeal. I have to contact through support and still nothing back from them. I will look into see if they have a tel. I can call
 
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