BOL BTC withdraw issues

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Winn1ng

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Have always liked BOL, ive spent a lot of time on their site playing very low stakes, going up and down. Recently someone triggered the BB jackpot and I got a small cut for being at a table. I decided to withdraw some money as it was basically free money to me.

Requested withdrawal, 2 days later receive email telling me that I have been using a proxy at time (I have not), and that I have multiple logins. They say I need to explain myself before I can withdraw anything. Tried the live chat and have been getting some pretty typical runaround stuff (ie. 24-48 hr response times on email, no communication within their company, etc.).

This post is not here to badmouth BOL by any means, it sounds like a lot of people have a good experience with them, myself included. I am posting for the sake of having up to date withdrawal feedback for the community.

Will update as things unfold, if anyone has been accused of the same things, I am curious how you prove to them you are not using a proxy and only log in at one IP.
 
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Winn1ng

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trying to withdraw 2500, which is roughly my take-away for sitting at BBJ table (not the same table it happened at). Throughout the last couple years at BOL ive made a few deposits of 50 bucks and have made my way up a few hundred and back down. Not sure if the withdraw would be less of an issue if it were only a few hundred.
 
playinggameswithu

playinggameswithu

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that is significant. make sure you protect your wallet.
 
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Winn1ng

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yeah, of course, 2FAs, and minimal time from wallet to exchange to bank

I see you play on ACR in addition to BOL. What is your personal opinion of ACR? Ive heard mixed reviews.
 
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JeetsMcskeets89

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Dang man I always get nervous to play at a site after hearing someone I know and heard of often dislike the place
 
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Winn1ng

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Resolved

So it took 4 withdraw requests and repeatedly telling them i dont use a proxy or login at different locations.

I believe it was just a lack of communication within the company, but they did payout and said they have put a note on my account, so it shouldnt happen anymore

All in all from first withdraw request to BTCs in my own wallet, about 3 days. once the issue was sorted out, things moved very quickly.
 
PHX

PHX

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I am glad you got it resolved.

I had some issues with them last 2 weeks with a payout the payout department could not see my playthrough although casino told me I made it and they put a note on my account. A week and a half of back and forth after 4 failed payout request before they sorted it out.

Strange since I have done about 7 payout requests in last year no issues.

I think some folks in their payout department needs to be fired.
 
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