Has anyone been able to recover a frozen account on POKERSTARS?

[dsss833]

Please help I have probpem with account recovery and withdraw from another account

 

[G0930]

Please help I have probpem with account recovery and withdraw from another account

I did manage to close an old existing account of me and replace it with a verfied new one. You can also transfer funds.
But be warned ..loads of patience needed.
To be certified so you're also able to cash out to your bank account, pokerstars has some ridiculous conditions.
The most absurd was they wanted an only 3 month old copy of my housing register. I had to argue with the support that no one has that except for those who recently moved. pretty obvious don't you think? NOT for Pokerstars apparently.
They certified my account only with copies of my bank transactions which is an infuriating violation of my privacy.
anyways yes it's possible but probably not without any headache

For what reason your account got frozen may I ask?

 

[mushthebush]

I had to get a new account because I had some trouble with multiple accounts over the past 10 years while I lived in different countries. I was forced to open multiple accounts by them not by my own choice. But never had my accounts frozen. Their customer service is actually very responsive, understanding and helpful in my personal experience. Got it all sorted over the phone after several chatting sessions. I explained the errors and they understood it. For withdrawal issues you have to prove your identity and go through some tax/fraud checks or declarations (the norm now) but not much else from what I can remember.

I had accounts banned without reason, proof or any chance to say something back at Ladbrokes and Coral. So all I can do is advise against ever playing their poker. Also, many horror stories regarding their sports betting (which I don't do). All they do is give back your deposited money but none of the winnings, which thankfully I didn't have much of. Very long process to take them to court as you have to go through long-wait steps to report them to regulatory bodies and it takes months if not years, to get a useless reply and only then take them to court, which for minimal sums of money is not worth going through the trouble as you pay more than you'll ever get. For anything significant, I would have gone all the way. I simply wanted to recover my accounts more than anything eles, so I could keep playing and solicitors were asking for a few grand for the court process.

My advice is be open and chat with them. Of course, unless you are guilty of any wrong doing. Could there be misunderstandings? Could you have not intended to do something that was flagged in their system? Could there be an error in IT or human judgement? Good companies will accept and look into anything reasonable. Cowboys never will cause they don't care and should be avoided altogether.

 

[Dejange]

Few years ago I found my PS account frozen, contacted their support and recovered my account after a couple of e-mails and verifying documents. All in all it took only three days, so I am satisfied with their service.
Btw, after that case - I have also PIN code, beside PW - when entering my account on PS ...

 

[Gallarado777]

2 accounts can't be created in the poker room, so you also have an error withdrawing funds at the poker room if your account is blocked, ask you to delete it if there is no serious violation, they can unblock it and if not, ask you to delete it and say that you are playing on another account and specify it let it be saved after you can withdraw money

 

[Cooking]

I think it depends of the reason why they blocked your account. Sometimes they just want to verify your account. This happened with me and I send my docs and they released my account in a couple of days.