Americas Card Room- account locked after first deposit?

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Shiroslullaby

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Silver Level
Joined
Jun 2, 2016
Total posts
29
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Made my first cash deposit last night on America's Card Room.
Nothing big, $25 to see if I liked the site.
Played last night for a few hours no problem.

Wake up to an email this morning saying they need a scan of my ID, my Credit Card and a utility bill.
My account is locked.
I email support and wait a few hours with no response.

Is this normal?
Does anyone know what type of utility bill they want?
Because I currently don't have any of the utilities like gas or water in my name at this address.
I also don't have access to a scanner and would have to take a picture with my smartphone or something.

I'm honestly thinking of just making a deposit of Bovada.
I saw they may require the same info but they just need a picture of the ID and Credit Card and a signed form.
It's really frustrating to have your account locked and be sitting there for hours with no response when you just want to play some cards... :(
 
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Samsamsonite

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Silver Level
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Mar 14, 2016
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ACCOUNT LOCKED

I always use western union or money gram. no hassle for deposits or cashouts.if you use credit card they always need to confirm your ID.
 
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Shiroslullaby

Enthusiast
Silver Level
Joined
Jun 2, 2016
Total posts
29
Chips
0
So I called support and talked to someone, they said if I sent the required documents to the email address provided they would unlock my account.
Took a few hours but they sent me an email and unlocked my account.

Probably took a bit longer since its Sunday but all is good!
 
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