Whoa, what should i do?

Infamous1020

Infamous1020

Visionary
Joined
Jul 17, 2007
Total posts
759
Your recent transfer request could not be processed due to a security check
on your account.

It has come to our attention that you may have multiple pokerstars
accounts. It is against our rules to play with more than one account.

Upon investigation, it appears that the following accounts may belong
to the same person:

'pifmonster23'
'BaD KrediT'


If this is not true, please provide us with an explanation and your
relation to these players. If more than one of the above are your
accounts, please let us know and we will take appropriate.

As part of our security procedures, we ask that you send us the
following information:

1. a clear scan of your driver's license, or any other valid government
issued picture ID; and

2. a clear scan of your last utility bill (telephone, gas, water, or
electric) indicating your name, address and statement date.


^^My Friend was over my house and got on his account, which was the pifmonster one. But now I cant recieve transfers because of this? I emailed pokerstars back and got no reply, and Its almost impossible for me to get them my drivers license right now as I dont have a fax or scanner...
im just a college kid in a college dorm LOL
 
zachvac

zachvac

Legend
Joined
Sep 14, 2007
Total posts
7,832
Your recent transfer request could not be processed due to a security check
on your account.

It has come to our attention that you may have multiple PokerStars
accounts. It is against our rules to play with more than one account.

Upon investigation, it appears that the following accounts may belong
to the same person:

'pifmonster23'
'BaD KrediT'


If this is not true, please provide us with an explanation and your
relation to these players.
If more than one of the above are your
accounts, please let us know and we will take appropriate.

As part of our security procedures, we ask that you send us the
following information:

1. a clear scan of your driver's license, or any other valid government
issued picture ID; and

2. a clear scan of your last utility bill (telephone, gas, water, or
electric) indicating your name, address and statement date.


^^My Friend was over my house and got on his account, which was the pifmonster one. But now I cant recieve transfers because of this? I emailed pokerstars back and got no reply, and Its almost impossible for me to get them my drivers license right now as I dont have a fax or scanner...
im just a college kid in a college dorm LOL

bolded part, tell them what happened.
 
SeanyJ

SeanyJ

Legend
Joined
Aug 21, 2007
Total posts
1,558
You could probably just go to your college library or something and they would have a scanner that you could use. Usually Pokerstars responds to emails really quickly so you might just want to send another one with an explanation.
 
joos

joos

Rock Star
Joined
Mar 7, 2008
Total posts
272
i had the same thing happen but i actually had multiple accounts. I took pictures with a digital camera since the scanner ones were messed up. After about 4 days of emails, I told them the truth and I got 1 account back and thats all i need. They let me keep all my funds
 
M

marble

Guest
Joined
Mar 20, 2008
Total posts
115
i feel bad for those that are married and the spouse wants to play. is that legal?
 
PokerVic

PokerVic

Visionary
Joined
Feb 17, 2008
Total posts
822
Myself and my roommate both play on poker stars from the same address, and we have even used each others machines and transferred money, and never had any problems like this.

So, I'm not sure what rationale PS uses to determine that two accounts are the same user. It's probably more detailed than just logging onto the same machine.

My vote is also for writing PS an email explaining the situation, with any documentation they need. And if this "friend" doesn't actually exist, it's best to own up about having multiple accounts. ;)
 
Infamous1020

Infamous1020

Visionary
Joined
Jul 17, 2007
Total posts
759
ok so i just got an email back from ps.
They said everythings in the clear now, but i still need to send in all my identification papers :(

i dont even have a utility bill! haha
 
KerouacsDog

KerouacsDog

Legend
Joined
Mar 26, 2006
Total posts
9,410
i feel bad for those that are married and the spouse wants to play. is that legal?
Ive never had a problem with it, me and my wife each have accounts at various sites, no problem. But we always email support first and ask them if we can do it, and so far it's never been a problem. Even better, a couple of the sites let us play in the same mtt's and even sngs together, but if you plan on doing that, then dont see each other's hole cards nor announce your play whilst the other person is still in, that way there's no risk of being accused of collusion.
 
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