WARNING CDPOKER IMPORTANT INFORMATION

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moff26

Rising Star
Joined
Feb 5, 2006
Total posts
6
I decided to give cdpoker a try today as I have had a run of seriously bad luck on my usual sites. So I opened an account and deposited my last available poker money. Within 5 mins the software kicked me out and when I tried to log back in it said my account was frozen!! I tried and tried to contact their customer services and after about 3 hours I got a response telling me I had to send them a copy of my passport (which I do not have) or driving licence (which I do not have) so effectively I have lost my money. The customer support there was the worst I have ever seen and overall I would rate it the worst site online I HAVE REMOVED THEIR SOFTWARE. One to avoid!!!!
 
pantin007

pantin007

member
Joined
Apr 12, 2007
Total posts
6,208
ummm u must have done something sir, multiple accounts, maybe u entered the wrong pw many times or something like that

the more important thing here is.... why dont u have a drivers liscences and more importantly a passport?

something seems fishy here......
 
onebourbon

onebourbon

Legend
Joined
Mar 7, 2007
Total posts
1,937
That's strange, maybe you should try someone else in support. I've been playing CDPoker/Titan/BetMost all on the iPoker network for a couple of years with phenomenal support. CDPoker sends out my cheques right away and I have them in 3-4 business days even though they say up to 30 days. (I've never had to deposit ever on those sites and can withdraw no problem - they did want me to send photo ID originally - my drivers license and health card were just fine). :joyman:
 
arkadiy

arkadiy

Legend
Joined
May 28, 2007
Total posts
2,378
I wouldn't wanna give my passport to them either.......

But ya, this story sounds kinda like BS. Oh well, stick to good known poker sites what is the point of even trying different ones?
 
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moff26

Rising Star
Joined
Feb 5, 2006
Total posts
6
for one i dont drive dont need to live in a city with good transport links too many cars in the world as it is 2. i dont have a passport because if i want to be in a forign country all I have to do is step out of my front door now the eu has opened our borders to all and their familys 3. im no fish thanks! 4. this story is not bs why would i bother wasting my time and energy typing if so and lastly a little bit of variety is a good thing playing on the same site over and over gets a bit boring for me and also when your cards are running cold on a site maybe your luck will be better elsewhere.....ok?
 
M

moff26

Rising Star
Joined
Feb 5, 2006
Total posts
6
oh i forgot they paid the money back to my card recently end of
 
NoWuckingFurries

NoWuckingFurries

Legend
Joined
Dec 18, 2007
Total posts
3,819
It's not unreasonable to ask for evidence of ID. :)
 
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moff26

Rising Star
Joined
Feb 5, 2006
Total posts
6
Dear

Thank you for contacting CDPoker.

This is Anna from the Support Team.

David, please note that you may only contact us through our
international phone number which is 632-756-7917.

In reference to your account, please note that it was frozen due to
security reasons and in order for us to reopen it, may we request that you
create a new email address and then send us the following documents
using it:

- A copy of your valid photo ID (passport, driver’s license)
- Proof of Address such as utility bill (gas, water, cable,
electricity)
- Front and back copy of the credit card registered to your account

These documents are requested for security purposes only, and once we
receive legible copies you will not be required to send these
information again. You may send us the documents by fax, however, we strongly
suggest that you have the documents scanned and send them as attached
image files via email.

Once we have all these documents in order, we will do the necessary
adjustments your account immediately.

Your cooperation is highly appreciated.


Best Regards,


CDPoker Support Team
http://www.cdpoker.com/
CDPoker – See the Action!
 
NoWuckingFurries

NoWuckingFurries

Legend
Joined
Dec 18, 2007
Total posts
3,819
in order for us to reopen it, may we request that you create a new email address
Wonder why they would say that :questionm
 
M

moff26

Rising Star
Joined
Feb 5, 2006
Total posts
6
but when you have worked all week finally get to have a play, pay in, 5 mins later your account is frozen with people asking you for documents you dont have (you could of put your cash into another site where this wouldnt happen). It does kind of piss you off!
 
NoWuckingFurries

NoWuckingFurries

Legend
Joined
Dec 18, 2007
Total posts
3,819
Why would they ask for a new email address, unless there was some sort of a problem with the email address that you originally provided (like maybe it was already allocated to an existing account with their network, for example) :questionm
 
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