Well considering I lost my butt on full tilt last night, I would say send them an email and see what they say.
And for the record I would like to just put some food for thought, and that being is that is why I like poker room with a phone number, when looking for a poker room its best to have one where if you do have problem you can just pick up the phone and make a call and the problem solved. Just my 2 cents.