Q
qball4holdem
Rising Star
Silver Level
I received an email from poker time and empire backer last week, and it said I was invited to join in a special freeroll for $1000. It said nothing about any special conditions or stipulations. I played in this tournament and won. My account showed $300(USD), so I cashed out $250 and I received a confirmation, and later a confirmation email. 2 days later my neteller account is not credited so I contacted Craig at Poker Time live support. He informed me of the hidden requirements that state that for every dollar that supposedly exists in my account i must deposit that much and also play a hand that accumulates that much of a rake. I'm never playing poker time again and I suggest that everyone else be very cautious before deciding to do so. Here is the chat log from the conversation:
[1:13p] Connecting ptr07773927 (69.245.113.75) to Poker Support
[1:13p] Thank you for holding. A Poker Room Floorperson will be with you shortly.
[1:14p] Connected to agent Craig
[1:14p] Craig wrote:
Welcome to Poker Support how can i assist you?
[1:15p] Craig wrote:
Hi Robert
[1:15p] ptr07773927 wrote:
Hi, I recieved an email from your site saying that my withdrawal will be processed, however it was unclear in wich way
[1:15p] Craig wrote:
please confirm the amount for me?
[1:15p] ptr07773927 wrote:
$250
[1:16p] Craig wrote:
i have had a look and found that the funds have been sent back to your poker account as you have not made a minimum purchase on your poker account.
[1:16p] ptr07773927 wrote:
?
[1:16p] ptr07773927 wrote:
so i can't withdraw the funds i won?
[1:17p] Craig wrote:
i have also found that you have 0 raked hands on qualifying tables as well.
[1:18p] ptr07773927 wrote:
so what exactly are you telling me that i have to do
[1:18p] Craig wrote:
In order to cash the $10 bonus in, you will need to make a purchase and play 10 rake hands for every $. e.g.. 10 X 10 = 100 raked hands.Player also need to make a minimum purchase on their poker account as well in order to withdraw funds fom their poker account.
[1:19p] ptr07773927 wrote:
I was under the understanding that the tournament sponsored by empire backer paid out, not credits
[1:19p] ptr07773927 wrote:
so the funds I won are worthless, unless i give you money? \
[1:20p] ptr07773927 wrote:
well...
[1:21p] Craig wrote:
Please be advised that this is due to the terms and conditions which state that a player needs to make a purchase and meet the raked hand requirement if the player would like to withdraw funds wich conain the Free $10.00.
[1:22p] Craig wrote:
The terms an conditions can be viewed on the main site.
[1:22p] ptr07773927 wrote:
$10?, I see here that it shows 300 (USD) credits
[1:24p] Craig wrote:
That is correct.
[1:23p] ptr07773927 wrote:
I'm gonna enjoy slamming your site on every poker forum out there, because this very misleading and in the empire backer email it said nothing about any additional rules or conditions
[1:13p] Connecting ptr07773927 (69.245.113.75) to Poker Support
[1:13p] Thank you for holding. A Poker Room Floorperson will be with you shortly.
[1:14p] Connected to agent Craig
[1:14p] Craig wrote:
Welcome to Poker Support how can i assist you?
[1:15p] Craig wrote:
Hi Robert
[1:15p] ptr07773927 wrote:
Hi, I recieved an email from your site saying that my withdrawal will be processed, however it was unclear in wich way
[1:15p] Craig wrote:
please confirm the amount for me?
[1:15p] ptr07773927 wrote:
$250
[1:16p] Craig wrote:
i have had a look and found that the funds have been sent back to your poker account as you have not made a minimum purchase on your poker account.
[1:16p] ptr07773927 wrote:
?
[1:16p] ptr07773927 wrote:
so i can't withdraw the funds i won?
[1:17p] Craig wrote:
i have also found that you have 0 raked hands on qualifying tables as well.
[1:18p] ptr07773927 wrote:
so what exactly are you telling me that i have to do
[1:18p] Craig wrote:
In order to cash the $10 bonus in, you will need to make a purchase and play 10 rake hands for every $. e.g.. 10 X 10 = 100 raked hands.Player also need to make a minimum purchase on their poker account as well in order to withdraw funds fom their poker account.
[1:19p] ptr07773927 wrote:
I was under the understanding that the tournament sponsored by empire backer paid out, not credits
[1:19p] ptr07773927 wrote:
so the funds I won are worthless, unless i give you money? \
[1:20p] ptr07773927 wrote:
well...
[1:21p] Craig wrote:
Please be advised that this is due to the terms and conditions which state that a player needs to make a purchase and meet the raked hand requirement if the player would like to withdraw funds wich conain the Free $10.00.
[1:22p] Craig wrote:
The terms an conditions can be viewed on the main site.
[1:22p] ptr07773927 wrote:
$10?, I see here that it shows 300 (USD) credits
[1:24p] Craig wrote:
That is correct.
[1:23p] ptr07773927 wrote:
I'm gonna enjoy slamming your site on every poker forum out there, because this very misleading and in the empire backer email it said nothing about any additional rules or conditions