Colbefc
Legend
Silver Level
I am so annoyed, I have had an account on poker stars for many years, until now.
When I tried to log in about a month ago I was asked for my PIN number, I hadnt the slightest idea what it was so I emailed them.
They replied saying they needed to do a security check and I had to scan and send them a copy of an ID document.
They either wanted me to use my passport, which expired 2 years ago and I am not going to spend £82 renewing it when my heart condition means I cannot travel, or they wanted me to use my driving license which I do not have as I do not drive.
I offered to send them scans of utility bills, letters from the Inland revenue or my bus pass but none of these will do, so I am not now allowed to play on Poker Stars which is very annoying.
They actually warned me that is it illegal to try to open a second account so I replied why would I do that when I cannot @@@@@@@ use my first one
I know there is a need for security but their sheer inflexibility is what we seem to come across everywhere these days.
I am expecting to be kicked out of the other poker accounts I have soon because I do not have a passport or driving lisence which kind of sucks
When I tried to log in about a month ago I was asked for my PIN number, I hadnt the slightest idea what it was so I emailed them.
They replied saying they needed to do a security check and I had to scan and send them a copy of an ID document.
They either wanted me to use my passport, which expired 2 years ago and I am not going to spend £82 renewing it when my heart condition means I cannot travel, or they wanted me to use my driving license which I do not have as I do not drive.
I offered to send them scans of utility bills, letters from the Inland revenue or my bus pass but none of these will do, so I am not now allowed to play on Poker Stars which is very annoying.
They actually warned me that is it illegal to try to open a second account so I replied why would I do that when I cannot @@@@@@@ use my first one
I know there is a need for security but their sheer inflexibility is what we seem to come across everywhere these days.
I am expecting to be kicked out of the other poker accounts I have soon because I do not have a passport or driving lisence which kind of sucks