I just downloaded Betonline and would like to know how many players on this forum actively play on it?
I took out the chat part because you had private, sensitive information in there. If you want to try again and leave out things like your security answer, email, etc. go ahead and post again, and I will merge with this one.I am playing on it, but they dont payout. they gave me a 57.50 bonus to deposit money and when i asked for a payout, they told me i had to bet $1750 before getting a $60 payout. Heres a transcript of my conversation with customer service:
Today i asked for a $60 withdrawal from BOL ans they said to me because they gave me a $60 bonus, I must now bet $1750 on sports to get a $60 w/d from poker. Here is a copy of the transcript i had from customer service:
Info: Thank you for choosing to chat with us. An agent will be with you shortly.
Info: All agents are currently assisting others. Your estimated wait time is 2 minutes and 34 seconds. Thank you for your patience.
Info: You are now chatting with Daniel.
Daniel:
Welcome to our live chat service. My name is Daniel How may I help you today?
me: Hi Daniel, can you help me witha payout?
Daniel:
Hi Richard, I can tell you how to request it but it's the player the one who must request it.
me: i tried but they said to contact customer service
Daniel:
Let me find out why the reason might be.
me: ok
Daniel:
Thanks.
Daniel:
Kindly hold on for a moment while I review the account for you. Your patience is highly appreciated.
me: yw
Daniel:
Thanks, one moment please.
me: ok
Daniel:
You could not cash out firstly because you used a free play and now you have a rollover you need to meet.
me: so hat does that mean?
Daniel: I'll be right with you.
Daniel:
Roll-over is the action we expect in return if a bonus is used. If you used a freeplay bonus, you are required to comply with the rollover before cashing out. Casino, poker, horses and skill game action do not counts towards the rollover.
me: so what do i have to do?
Daniel:
Meet your rollover 1725 USD
Daniel:
Only sport bets count towards the rollover.
Daniel:
When calculating Rollover, we use the lower of the risk/reward value as the effective value. For example, if you bet $500 on Team A to win $450, we'll take $450 into consideration to calculate the rollover and if you bet $250 on Team B to win $50, we'll take $50 so the total action applied towards fulfilling the rollover requirement would be $500 ($450 + $50).
me: and what else do you require?
me: and how was $1725 dreived?
Daniel:
That's because of bonuses you used.
me: how much bonus did i use?
Daniel:
Actually only one.
Daniel:
This was the bonus amount 57.50 USD
me: so the rollover is like 300x?
Daniel:
No.
me: ?
Daniel:
You got that bonus for the deposit of 230 + free play amount 57.5 * 6 = 1725
me: the bonus wasnt 230
Daniel:
I said deposit of 230
me: it was 57.5
Daniel:
You got that bonus for the deposit of 230 + free play amount 57.5 * 6 = 1725
Daniel:
The free play was 25% from the deposit of $230
me: so i thought rollover is only for the bonus
Daniel:
The Rollover is calculated by adding the Deposit + Fees (If ANY) + Bonus and multiplying it by the set roll-over amount.
me: where is the multiplier of 6 in the terms and conditions?
Daniel:
https://www.betonline.ag/promotions
Daniel:
On 25% lifetimes bonus you click on terms and conditions and you will see it there.
me: so considering #11 where does that leave me?
Daniel:
When you use a bonus within the 30 days then it does get expired.
me: that doesnt answer my question
Daniel:
It leaves you with the bonus.
Daniel:
You still have 3.20 USD as free play balance.
me: what if it goes to zero?
Daniel:
You will have to meet the rollover, once a bonus is used you are attached to the conditions.
me: what if you dont have $1750?
Daniel:
If your account ever reach to $0 the rollover won't exist anymore.
Daniel:
It will be removed.
Daniel:
So don't use more bonus if don't want to be attached to any rollover.
me: if i use the available balance of .54 and my free play balance 3.2 down to zero, wouldd that be good
Daniel:
You have money in poker, the account has to be fully in $0
Daniel:
Either you comply with the rollover or lose it all so that you don't have it anymore.
me: i was in a ssimlar situation with sportsbetting and they allowed me to w/d the poker money after i gave up the the frree play moneym
Daniel:
That's another gambling site, every gambling site has their own way to do business.
me: can you cut me a break here? i only want to withdraw $60 for a car part that I need
richard Lech:
Daniel:
I wish I could, when you use a free play you are agreeing that you understand and accept the conditions.
me: i am like everybody else-just stupid not to read all the ermsk
Daniel:
I would take it as a lesson.
Daniel:
Please read always the rules and terms and conditions.
Daniel:
Will there be anything else I can assist you with at this time?
me: does this mean, i have to bet 1700 on sports?
me: what happens then?
Daniel:
Richard are you reading my messages?
Daniel:
When calculating Rollover, we use the lower of the risk/reward value as the effective value. For example, if you bet $500 on Team A to win $450, we'll take $450 into consideration to calculate the rollover and if you bet $250 on Team B to win $50, we'll take $50 so the total action applied towards fulfilling the rollover requirement would be $500 ($450 + $50).
Daniel:
That's what you have to put in actions.
Daniel:
Example you risk $50 to win $45: when the wager is graded 45 will go towards the rollover.
me: when the rollover gets to 1700, i still have to get rid of tthe 3.20 and the .54?
Daniel:
You have to use that $3.20 you have in free play and complete the rollover.
me: will that add to the 1700?
Daniel:
Every sport bet count towards the rollover.
Daniel:
As well as the free play bets.
me: what else is required bsidee what we have just talked about?
Daniel:
That's it, only the rollover, remember action in poker does not count towards the rollover.
me: thats it??? nothing else?
Daniel:
That's the only thing is stopping your from getting your free play, you already completed the 30 days hold.
me: what if i want to forfeightt my freeplay?
Daniel:
Free play can't be forfeit.
me: where does that say in the terms and conditions?
Daniel:
It's not on the terms and conditions, if it was there all the conditions wouldn't have any sense.
me: that really does make sense, it would just be one aspect out of a 100
Daniel:
Will there be anything else I can assist you with at this time?
me: how do i email this to myself
Daniel:
Just click on the box with the plus sign there you will see the option to transcript it.
Info: The chat transcript will be sent to: at the end of your chat.
Daniel:
Do you have any other question?
me: i jusst wanted to say the best part of the conversation for me was the part when you told me that this should be a good lesson for you
Daniel:
I was saying like if I was you I would take it as a lesson.
Daniel:
It's up to you.
me: read it yourself, one way or another it doesnt make you sound so good
Daniel:
Maybe because english is not my first language.
me: like a saint sort of
daniel
Forgive me if I sounded rude.
Daniel:
It was not my intention.
Daniel:
Will there be anything else I can assist you with at this time?
me: i just sort of get the feeling that the next request for a payout-you will tell me something else that you didnt tell me today so i still wont get paid
me: a slimey kind of feel
Daniel:
If the payout team needs some type of information they will let you know after you request your first payout.
me: nice of you to throw thhat in there at the very end Daniel
me: ata boy
Daniel:
Any other question?>
Daniel:
I have not received a reply from you in quite a while now. I hope I have answered all of your inquiries. Please feel free to come back at your convenience. Thank you and have a good day.