PokerStars announces possible lost jobs at headquarters (reported Sept 2019)

puzzlefish

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Yes... Regulatory issues is what is causing their financial troubles. It's definitely not their own greed and inability to distinguish themselves from competing sites. Nothing to do with bad business practices at all. Damn those governments and their regulations.
 
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prizzy711

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They are making horrible business decisions and driving folks away. They used to take care of players, then they started wanting higher profit margins.
 
greatgame230

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Ok I understand that its population is only 84,000 citizens but it seems to me an exaggerated report by the Isle of Man Today, it is unfortunate that a person loses his job but so much scandal because 10 or 80 people lose their jobs. I agree that PS is not taking the best decisions in recent times but I think in this case it is justified, this is a business and sometimes you must make difficult decisions
 
pentazepam

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They seem to have cut most of the support already. Take days to even get a response.

But maybe that is mostly outsourced already?

When the biggest companies are having problems you know online poker is in trouble.

Live poker and casino like tournaments online for fun is probably the future.
 
COMIRRR

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They may not even need those people as technology advances very fast. I don't think PS would fire some people to cut staff costs knowing how much money they have. Indeed, lowering their income by 11% is a blow to them but they do not recover that money by reducing staff.
 
RasterGFX

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80 out of 500+ employees cut is something that is big? I worked for a Resort company HQ and we probably had like 300 employees located there. In 2008 when the economy dumped I remember driving up to the parking lot and seeing a stream of people walking out with boxes in their hands. I went in and asked my boss (do I have to worry about this?) and she just shook her head. In the small sub-division of financial services that I worked in all we did was push data around and basically "upgraded" people into a higher tier program. This was intensively detail oriented and extremely time-consuming because there was so much info that had to be pushed to an IBM AS400 server via Windows 7 PC's. However, because I had been there about 7 months by this time I had already written all kinds of scripts and interactive excel spreadsheets that basically had everything almost automated once all the initial data was properly placed into the spreadsheet. Anyways, our little divison had 12 people and we lost 7. We were down just just my immediate supervisor and 4 of us that now had to do the job of 7. This actually was a good thing because in my opinion there shouldn't have been that many people to begin with and, with my automations, we were now able to easily do the work of the missing people with still a 100% error-free data-transfer rate.

So, what does all of this mean? What the Heck does PokerStars need some 500+ employees for anyways? :rolleyes: What do they do all day? Are these all Software Programmers? I can't even imagine why they would need that many employees to begin with?? Do they have a customer service or online chat help crew of 200+? Just who are these people and what are their daily job functions???

Funny thing about that job. I worked there almost 5 years (almost got that little glass plaque thingy) before I quit and left the state. By the end I had been extended out (almost like an independent contractor but still being paid for just my position) to other Divisions within the Company and helped them automate various functions they did that were repetative and or time consuming and very detail oriented. I helped the actual actual "Accounting Division" where they had actual "college graduated with all kinds of Accounting credentials making upwards of 60k/year" automate a weekly spreadsheet compilation that usually forced them to set aside 5 of the 12 in their Divison. It actually took 5 college accounting people 2 days to compile and format and everything the data that the AS400 spat out to them into functioning excel spreadsheets on multiple tabs (like 50 plus tabs lolz). It took me about 2 weeks to get all of it up and running. In the end, what used to take 5 of them 2 days took me (me!) 4 minutes 25 seconds (I had a timer run while it compiled everything). I did it for them for 3 weeks straight before they trusted it. I wonder if that cost them some of those high-paied lackeys (in my view). Lolz! :)
 
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Vallet

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I feel sorry for these people. I am constantly faced with job cuts. But PokerStars is always focused on profit
 
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fundiver199

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Poker traffic and renevue is declining, but I think, revenue from their casino and sports betting sections are growing? So most likely they are just trying to maximize shareholder profit by trimming their costs. Which is legitimate, it is after all a private company. But no need to make excuses like this and blame it on external surcumstances.
 
ToNy70929

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The main thing is that the dismissal of workers does not adversely affect the work of technical support and safety. Technical support is slow. Answers await a few days. I use the mobile agent PokerStars Sochi, there is no online support. Will the online support work after the dismissal of employees? Reducing employees is a sign that PokerStars is not doing well.
 
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Yes, the overall feeling with this latest incarnation of poker stars is the profit margin is the be all end all.

It appears to have been the latest in a series of bungles with no one loving poker at the heart of the company. The most ridiculous thing was re-naming the EPT. It was widely criticized as many loved the brand and its history over the years. The public face of Poker Stars, James Hartigan and Joe Stapleton, did nothing but sarcastically dismiss the complaints for months (essentially calling everyone snowflakes)...until a year later PS had to revert back to the EPT banner.

That stupid move, for me, has served to underline that at the core of the latter day Poker Stars is no beating heart for poker.
 
acidburnfx

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Nothing new! Poker was placed aside. I think that the name should change to Casino-Bet Stars or something, even because everything that happens is directed exclusively to this audience.
 
antonis32123

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Regulations are a problem for poker players and pokerooms indeed , but then again for the greatest room in the poker industry I don't believe job cuts will earn them all the money they didn't get/win . Bad decision by pokerstars to fire/dismiss these people .
 
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Philwalmsley

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Bubble burst!

With Poker Stars announcement of job losses has the E gaming industry out grown itself?
 
Shells

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With Poker Stars announcement of job losses has the E gaming industry out grown itself?

Judging from venues in Las Vegas and other major cities dedicating arenas for Egaming tournaments, etc. I'm guessing Egaming is not phasing out just yet.
 
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Richard Grant

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Profit

Those evil Pokerstars execs driven by profit! The horror!

The biggest whingers about Pokerstars are the grinding regs who's margins got hammered when they changed their policies. Have a guess what those whinging regs were after for themselves.... yep u guessed it - PROFIT!

The answer to disappointment in companies is competition, don't like one company shop somewhere else.

Although I have to say their software "upgrade" is terrible. One of my fav parts of pokerstars was the software.
 
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DAVID KEHRER

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They need to look at there product and find the problem and solve it. Don't be like Sears, Kmart, ect. blaming everyone but themself or they will be gone too.
 
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Dlbcanuck

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I don't think a 11 per cent decrease in revenue is all due to regulation changes.
 
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DS3

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Judging from venues in Las Vegas and other major cities dedicating arenas for Egaming tournaments, etc. I'm guessing Egaming is not phasing out just yet.

Good point- and one which I believe should apply to poker also. The signs are all there that when poker is staged properly there is a great response. The fields have been strong or growing at live events around the world (from the wsop to the EPT).

Obviously Poker Stars seems to have been self-immolating starting from the Super Nova Elite debacle and have just added fuel to the fire along the way. Whether it was with the pettiness of increasing the buy ins of play money through to tampering with the EPT -still diminishing the tour and now not even bothering to cover all events live in the manner they used to.

That said there have been some moves made which I believe have slowed pokers potential popularity in recent years and one would be the influence of PokerGo.

PokerGo is both a positive and a negative to the poker community. Content has expanded, but lets face it some is good and some mediocre- I don't feel driven to watch the likes of Randall Emmet on Poker After Dark for example. But the biggest mistake has been allowing such an entity to ringfence content. I have no issue with PokerGo producing and therefore charging a subscription for its own content.

What I objected to was the WSOP getting into bed with PokerGO and then allowing them to control distribution of the World Series coverage. In my opinion a completely short sighted view to take short term profit.

Prior to this the WSOP was free to view for the entire world and tens of thousands (hundreds?) followed the WSOP via You Tube throughout the duration. Not only did this casual/seasonal audience get blocked, but then all prior WSOP content which had existed for years free to the public was also removed and only available via a PokerGO subscription.

This was such a dubious move by the WSOP and PokerGo. Removing content which has been free to view for years? That WSOP coverage year in and out kept a global interest bubbling. Poker is not the English Premier League where the sport is so huge you can force people to watch via subscription. Poker needs to grow and it needs to promote itself via free to view content- most sports and activities understand providing such content is integral to growth. Poker in this instance (unsurprisingly) decided leaching from a small insular group of players and enthusiasts through subscriptions was a 'better' course to take.

Its odd, while many poker players often wistfully speak of their skills translating into other fields of life (investment and business) few seem inclined to have spoken up on this issue. As far as I am aware, Doug Polk is the only key figure to (mildly) state that ring fencing key poker content via subscription was not going to be the best way to generate a wider audience.

I am lucky enough to have recorded various global poker events for years- all free to watch- for my own study/amusement. But it still bugs me when I would like to watch any given yesteryear of the WSOP I find they have all been removed from You Tube and placed behind a paywall. How did/does anyone think this is growing the game, reaching out to the public?

Poker from one perspective is more popular today than it has been for a long time, yet it could have been reaching a much wider audience than it has for the past several years.
 
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Shells

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Judging from venues in Las Vegas and other major cities dedicating arenas for Egaming tournaments, etc. I'm guessing Egaming is not phasing out just yet.

Good point- and one which I believe should apply to poker also. The signs are all there that when poker is staged properly there is a great response. The fields have been strong or growing at live events around the world (from the WSOP to the EPT).

Obviously Poker Stars seems to have been self-immolating starting from the Super Nova Elite debacle and have just added fuel to the fire along the way. Whether it was with the pettiness of increasing the buy ins of play money through to tampering with the EPT -still diminishing the tour and now not even bothering to cover all events live in the manner they used to.

That said there have been some moves made which I believe have slowed pokers potential popularity in recent years and one would be the influence of PokerGo.

PokerGo is both a positive and a negative to the poker community. Content has expanded, but lets face it some is good and some mediocre- I don't feel driven to watch the likes of Randall Emmet on Poker After Dark for example. But the biggest mistake has been allowing such an entity to ringfence content. I have no issue with PokerGo producing and therefore charging a subscription for its own content.

What I objected to was the WSOP getting into bed with PokerGO and then allowing them to control distribution of the World Series coverage. In my opinion a completely short sighted view to take short term profit.

Prior to this the WSOP was free to view for the entire world and tens of thousands (hundreds?) followed the WSOP via You Tube throughout the duration. Not only did this casual/seasonal audience get blocked, but then all prior WSOP content which had existed for years free to the public was also removed and only available via a PokerGO subscription.

This was such a dubious move by the WSOP and PokerGo. Removing content which has been free to view for years? That WSOP coverage year in and out kept a global interest bubbling. Poker is not the English Premier League where the sport is so huge you can force people to watch via subscription. Poker needs to grow and it needs to promote itself via free to view content- most sports and activities understand providing such content is integral to growth. Poker in this instance (unsurprisingly) decided leaching from a small insular group of players and enthusiasts through subscriptions was a 'better' course to take.

Its odd, while many poker players often wistfully speak of their skills translating into other fields of life (investment and business) few seem inclined to have spoken up on this issue. As far as I am aware, Doug Polk is the only key figure to (mildly) state that ring fencing key poker content via subscription was not going to be the best way to generate a wider audience.

I am lucky enough to have recorded various global poker events for years- all free to watch- for my own study/amusement. But it still bugs me when I would like to watch any given yesteryear of the WSOP I find they have all been removed from You Tube and placed behind a paywall. How did/does anyone think this is growing the game, reaching out to the public?

Poker from one perspective is more popular today than it has been for a long time, yet it could have been reaching a much wider audience than it has for the past several years.


PokerStars is a business and they have something we want, whether it's for real money or play money. I'm not saying I agree with how they went about making changes for their poker site (so many things I did not like personally) however, they have been the leader of the pack for so long and didn't have to really do anything UNTIL there was competition. They had to make some bold moves, which were not popular to the majority of their clientele but they were likely willing to lose some of their patrons to begin evolution. There were changes in buyin tournaments, loyalty requirements, poker variations (many which have gone by the wayside in a rather short time span) all to keep people somewhat interested. You can almost look at their tactics similar to a struggling government (although, PokerStars should not be struggling) take away some popular or affordable things and tweak their format. Inevitably, the 'lost' patrons will eventually return, even if for a short while. PokerStars should still be making money, right?! As of this moment, would you say PokerStars is still the leader of the pack? Feels like it but I can't be sure unless you look at real numbers.

So, how are they having to possibly lay off people at their headquarters? If I knew exactly how they ran their business, it would be far easier to understand but judging from what I see and know or read it does seem like parts of the story are missing.

Just felt like spewing a little...lol
 
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DS3

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Genuinely appreciate the reply and your immediate input! I don't think you are spewing in the least and agree on all points.

Frankly I am flummoxed with Poker Stars.

Poker Stars is the behemoth of the industry and I do not think it will face a true rival in the near future. I love your analogy of Poker Stars acting like a struggling government when there should be no cause for this.

My analogy or sorts. I recently listened to a podcast concerning the US auto industry. The historian explained whilst the US auto industry had innovated and led the world in efficiency, at a certain point it turned its back on everything it stood for. For several decades the industry thought it could coast via market dominance by simply tweeking designs and technology. Of course what followed was a slow then quickening decline. No one was at the wheel (literally and figuratively) to drive the industry forward to innovate let alone excite their existing customer base.

The passion for poker found at the heart of the original Poker Stars is not there anymore. Many argue the core focus is now directed to the prospect of changes governing general sports betting and the role that Poker Stars could potentially play in that market- specifically the US market.

I think if you couple that (likely) strategy with a certain bean-counting mentality within the 'transition' phase...all of a sudden you can lose some of your Isle of Man staff. Where this falls apart is blaming it on regulation. What specific regulation, and how would that possibly affect staffing?

I suspect at the core of Poker Stars is a confused mentality/philosophy about not just its core business but its future direction and this is evidenced by a series of baffling decisions. So, I also agree with your final summary...

...but judging from what I see and know or read it does seem like parts of the story are missing.
 
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dompoker

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Since amaya came pokerstars is getting worse, before responding to emails within hours, the moderators were available at the tables.
 
Shells

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Since amaya came pokerstars is getting worse, before responding to emails within hours, the moderators were available at the tables.

I do remember those days with immediate responses and moderator assistance - funny what we took for granted is no longer available on any site, that I'm aware of. PokerStars now operates under 'The Stars Group' umbrella.
 
Shells

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Genuinely appreciate the reply and your immediate input! I don't think you are spewing in the least and agree on all points.

Frankly I am flummoxed with Poker Stars.

Poker Stars is the behemoth of the industry and I do not think it will face a true rival in the near future. I love your analogy of Poker Stars acting like a struggling government when there should be no cause for this.

My analogy or sorts. I recently listened to a podcast concerning the US auto industry. The historian explained whilst the US auto industry had innovated and led the world in efficiency, at a certain point it turned its back on everything it stood for. For several decades the industry thought it could coast via market dominance by simply tweeking designs and technology. Of course what followed was a slow then quickening decline. No one was at the wheel (literally and figuratively) to drive the industry forward to innovate let alone excite their existing customer base.


I really like your analogy, too! Big business can manipulate many sectors and that is one very fine example. The Stars Group is no different in that respect - blazing the trail for other poker sites/business and more often than not, the others follow their lead, am I right?!
 
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