Hi, i don't really want to derail this thread but i would be happy to work with you guys on the current issues you have with HM2. I think both products have their positives and negatives and i think the fact that both exist is good for poker players as it keeps the market competitive and keeps pushing us both forward to improve the product.
The initial impression a lot of people have with products when upgrading is "Why did you change it, it was perfect before", facebook, Skype etc come to mind but literally hundreds of products have the same problem, nobody wants the hassle of having to learn the product all over again and who can blame them but often this is necessary to improve the product for everyone.
What i can say is once people do spend some time and get used to it a lot of people prefer the new interface. Some don't and if everyone's taste was the same the world would be a boring place but we do have 2 different themes and if there was enough feedback for additional themes its something we would seriously consider. Just like with anything you get back what you put in, if your willing to put in the extra time some of the extra features can make a big difference in your game just like putting time into learning theory and reviewing your hands can, we recognized the power and demand for these features and provided them for our customers but they are optional and many people's game center around a simple hud and nothing else, for those people they wont get much value from those other features but the option is there.
We have made significant progress on bugs in the last couple of releases and some of the feedback especially in the last 2 releases was very positive so i would encourage you to give it a try again if you haven't tried it in the last couple of months, if you email firstname.lastname@example.org
we would be happy to give you a new trial if your previous one ran out.
That's not to say HM2 is bug free so we do realize there are bugs that are affecting people and were trying to prioritize those as best we can to ensure those bugs are fixed as quickly as possible, due to the nature of the business were also at the mercy of the sites when they make updates in many cases we have no notice so this takes up development time each week to continue to fix bugs introduced we have no control over.
So like i said i don't want to detract from this thread or try and sway opinion's as there is enough info out there for people to make up their own minds and both products have trials but if people do have issues that are taking away from playing poker/reviewing play, which should be the main focus then we will work extremely hard to fix this asap so please feel free to email us at email@example.com
and link to this thread and well be happy to work with you to get a quick resolution