I emailed pokerstars about software, considering their terms of service mentions that its use is not allowed.... and they got back to me by banning me, my gf, and my entire family from ever using their services lol.
I also asked how it was fair that someone not using tracking software can have all of their hands tracked and loaded into a database for someone to sell to a company like poker crusher..... and argued that no use of any tracking software seems to be more in line with their ToS....
but hey, my account was instantly flagged for suspicious activity and since I let my gf log onto my account to sign up for the EPT freeroll the day before they argued I was multiaccounting and that she doesn't exist and... stole all our money lol.....
gotta love pokerstars