Pokerstars hand history not saving

Nr98

Nr98

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Hi guys,

I recently got myself the trial for PT4. However in order for it to function properly, I was trying to save my PS hand history automatically on my pc. For some reason, even after manually selecting a destination for saving poker hands on the stars client, none of it gets saved.

Any tips/help with troubleshooting would be so much appreciated!

Cheers!
 
hutzpaf

hutzpaf

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Have you made both of these paths for your PC ?
 

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Nr98

Nr98

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Have you made both of these paths for your PC ?


I haven't made the second path yet, as even though I did create the first path, nothing is showing up in that folder. That's the main part of my problem. Any tips?
 
akmost

akmost

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Make sure pokerstars client is in English language.Sometimes this causes a problem.
Also click the Tournament Summaries(below Hand History) in the image @hutzpaf posted above.
 
Nr98

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Make sure PokerStars client is in English language.Sometimes this causes a problem.
Also click the Tournament Summaries(below Hand History) in the image @hutzpaf posted above.


It sure is. I directed both to a different folder, yet nothing is saving somehow :confused:
 
akmost

akmost

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Very strange , so after playing a game(after the end, if it is a SNG or MTT) by pressing the Open Folder button there is not any Hand History file?

If there is a file then you are getting your Hand Histories.Make sure you have turned on the PT4 by pressing the Get Hands While Playing button in Play Poker tab of PT4.If you don't know where it is tell me to send you a screenshot.
 
hutzpaf

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I haven't made the second path yet, as even though I did create the first path, nothing is showing up in that folder. That's the main part of my problem. Any tips?
Did PT4 Trial automatically install this program in (PostgreSQL) without this, nothing would work.

The original PT4 installs this program automatically so you have to do only the 2 paths that I advised and your hand history is stored on your PC.
With these instructions, I just installed PT4 on my laptop.
 
Nr98

Nr98

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Very strange , so after playing a game(after the end, if it is a SNG or MTT) by pressing the Open Folder button there is not any Hand History file?

If there is a file then you are getting your Hand Histories.Make sure you have turned on the PT4 by pressing the Get Hands While Playing button in Play Poker tab of PT4.If you don't know where it is tell me to send you a screenshot.

Exactly, it says the folder is empty. That's why I did not try to configure it with PT4 yet, as it seems useless if the hand history isn't being saved in the first place.

Did PT4 Trial automatically install this program in (PostgreSQL) without this, nothing would work.

The original PT4 installs this program automatically so you have to do only the 2 paths that I advised and your hand history is stored on your PC.
With these instructions, I just installed PT4 on my laptop.


Yes I did. Think the problem lies with stars tho not PT4.

Any tips?
Thanks all for your comments btw!
 
Nr98

Nr98

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I just realised that, even though I created the path to the folder etc. The mini box at the top wasn't checked, hence my hand history wasn't saving. It's fixed now!

Thanks so much for helping me out, and sorry for being so dense that I didn't see this :rolleyes:

For future reference, for anyone that experiences the same problem. Make sure to check this first:



There are known causes of hand histories not saving to disk. First, ensure you have the option enabled by going to the main lobby and selecting:

  • 'Settings'
  • 'Playing History'
  • 'Hand History'
  • Make sure the 'Save My Hand History' is checked (If not, please check it and click 'Apply Changes')





If the 'Save My Hand Histories' is activated and your hand histories are not getting saved to the folder specified, below are some suggestions that should solve your problem:
  • Change Folder Destination: It is possible that the folder where you are trying to save the files is write protected (Program Files folder is often protected). To fix this, simply go back to the Instant Hand History Options and set the folder to 'My Documents' or similar folder outside of the 'Program Files' folder.
  • Your Configuration File is Corrupted: To fix this one:
    • Go to 'Help'
    • Select 'Open My Settings Folder
 
hutzpaf

hutzpaf

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:) I'm glad you managed to resolve the issue. GL to the games.
 
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