re: Poker & Holdem Manager 2
I am sorry for the delay in reply.
*Note that we do not support play money hands so you must test/play http://hm2faq.holdemmanager.com/questions/2901/Play+Money+Hands
Make sure that party is saving hands and HM2 is auto importing them - http://hm2faq.holdemmanager.com/questions/701/Party+Poker
Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.
Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/questions/101/Options+%7B47%7D+Hand+Importing+%7B47%7D+Site+Time+Adjustment
If you continue to have problems please try our new Priority Support Tool (http://www.holdemmanager.com/store/priority-support/) for the 'HUD is not working' topic.
You can read more about the Priority Support Tool here (http://hm2faq.holdemmanager.com/questions/2851/Advantages+of+Priority+Support+Tool)