HM2 "Prohibited Version" not working at Zoom on PokerStars
I paid $100 US for Holdem Manager 2 and it has never worked for me on Zoom poker (PokerStars) which is the main format I play. It works on every other format (normal cash tables, SnG's, MTT's, etc.), just not Zoom. It keeps track of my stats and wins/losses, but it always says "Waiting for hands..." ingame, meaning I can't get any information about the villains' VPIP/PFR as I'm playing and I have to rely solely upon notes which I typed out. How can I fix this?
In addition to this, I recently received a message from PokerStars
saying that my version of HM2 is "prohibited". This happened whilst I was playing 4 tables of 2NL Zoom with HM2 running. Does this mean I have to pay another $100 US for a new HUD? Or can I get it updated for free?