HEM HUD issue

This is my first post so please forgive me if this is already on here somewhere. I am having some issues with my HUD. I play on sportsbook.com and when I play cash tables, usually 4 at a time, my HUD usually opens on 1 or 2 tables. On the tables that it does open, the stats it shows are the default stats and not the ones that I have set up that I want to see. I played a tournament last night though and it had my custom setup. Can somebody please help me with this issue? Thanks in advance!

Merge has changed their hand history location.

Start with post 7, then move back to post 1 for further issues:

Please follow these steps completely:

http://forums.holdemmanager.com/bug-reports/104721-no-hud-table-only-3-hands-showing.html

We will need the answers to the questions in the thread as well as the log.

I have all my import folders set up properly and the software tracks my winnings and table manager will show that I'm sitting on tables. The problem is that for cash games my hud either doesnt show up on all the tables and when it does show up it doesnt have the custom stat setup I want to use. However it works perfectly fine for tournaments, it opens on every table and has the stats I want to see on the hud

This is usually because the HUD Settings > Site Options tab is improperly configured for one or more of your HUD layouts and/or you are not selecting the proper HUD from the Choose Configuration: drop-down menu. The Default HUD should be set to a site you never play, and make sure none of the other layouts have conflicting rules. Any time HM isn't sure which HUD to use, it will revert to the Default HUD (even if it is set to a site you never play).

http://hm2faq.holdemmanager.com/questions/31/HUD+Options+{47}+Site+Options

The easiest way to do this is to open 1 table and wait for the default HUD to appear. Click the Settings menu that appears at the top of the table, choose the preferred HUD from the drop-down menu and then click the Use for all similar tables button.


If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/questions/2821/HUD+Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager and your prefs.xml file from the \Config folder.
- Please send a log file as well - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support?

Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.


If you can not see the 'Waiting for hands...' HUD please try using the Table Finder and then you should be able to use the 'Report a HUD Problem' menu - http://hm2faq.holdemmanager.com/que...e+Finder+utilized+if+the+HUD+does+not+appear?

You can sometimes use that Table Finder tool to attach the HUD to tables that don't show the HUD automatically while we work on a fix based on the information sent in your hud error report.