HEM download problem any techies out there?

twoturntablez

twoturntablez

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So, I bought HEM.

I downloaded the file and chose "run" instead of "save".

The install file was downloaded but is either incomplete or corrupted. I get a nice message that tells me so when I try to "run" it.

I deleted that file, and tried to download it again.
I get the popup that asks me whether I want to run or save it again. If I choose run, it tries to run the file already on my computer, even after deleting and emptying the recycle bin.

If I choose save, it saves the file that is already on my computer into a new file, without downloading the file again.

I somehow need to get my computer into a state where it will actually attempt to download the whole file again, any techies out there?

Of course, ive emailed HEM, but they obviously went for drinks on friday afternoon and probably dont work weekends because they are not replying to my mails.
 
suit2please

suit2please

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Jun 30, 2008
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Clear your temp files. In internet explorer -> Tools -> Internet Options -> On the general tab "Browsing History" Delete, make sure temporary files is checked and choose delete.

Also, from start menu, Programs -> Accessories -> System Tools -> Disk Cleanup can remove your temporary files, or a program such as CCleaner (which is good to have).
 
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