Help with Pokertracker3

Ducky7

Ducky7

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My pokertracker isn't working properly and need some help and some explanation as to why. Basically when im playing in a session my pokertracker will give the message "hand observed but not imported" then the hand number and table name etc. It is also coming up with messages such as
2012/04/07 23:33:04: HandHistoryDatabaseImport::processConnections()(Line #116)
2012/04/07 23:33:04: Access violation (0) (Flags: 16; Address: 0x00633fc6; EIP: 0x00633FC6)(Line #131)

I did some housekeeping as i thought that may be the problem as i had not done it in such a long time, but that hasnt seemed to changed much so anyone with any Pokertracker knowledge or anyone who has this happen to them please Help!
 
WVHillbilly

WVHillbilly

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Make sure you're running the most recent beta before doing anything else.
 
Shufflin

Shufflin

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Is it when you're sitting out? There is a limited number of observed hands you can track, so that you can't just leave it running 24/7 and datamine...
 
nabmom

nabmom

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As helpful as we all are here (and we are), it might be wiser to contact the PT3 support directly. They are very responsive and can probably provide more support than we can (including the ability to look at your log files and determine exactly what is happening).
 
Ducky7

Ducky7

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I have sorted it now guys but thanks anyway
 
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