Hand history not recorded (pokerstars)

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Supmargy

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Hi

I've ran into a problem on my wife's laptop while trying to look at the stats from past few days.
Apparently the hand history hasn't been saved from pokerstars on this computer, even though the settings on PS are set correctly to save them on the hard drive.

Has anyone faced the same problem? Any idea how this could happen?
Is there a way to get those hands back?

Hope some of you can help!
 
Keith_MM

Keith_MM

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were they rel money or play money hands as play money doesn't save the hand histories.
tools - history and stats - my hands for last ..... week will get them back for you . email stars support for any hands over a longer period
 
HoldemManager

HoldemManager

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S

Supmargy

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were they rel money or play money hands as play money doesn't save the hand histories.
tools - history and stats - my hands for last ..... week will get them back for you . email stars support for any hands over a longer period

Thanks keith! I didn't know there was a tool to recover them.

My configuration was set correctly. Something must have bugged out. Because I have stats from two weeks ago, but not from last week, on the same computer.

Thanks for the help guys!
 
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