Post at forum
Someone had complained that they bought a bunch of outdated hands without really knowing it. The PTR admin made sure to point out in public that his customer was stupid
, albeit subtly.
locke(PTR Admin) wrote:That's why we show the dates, so the customer can decide exactly how far back they want to go, and if those hands will be useful to them. As to how valuable older hands are, that's entirely dependent on the player.
Fresh hands are great, and we highly recommend them depending on the stakes and styles you play. Our quantity of hands per day on a lot of fulltilt stakes is low lately. Everyone can see this before purchasing. If someone ignores that information and is unsatisfied, they're welcome to contact support so we can take care of them.
Very much of the PTR correspondence here and on other forums has this sort of ring to it. From the justifications of encouraging the poker playing public to break their TOS and cheat -- to this sort of rationalization that buying old hands is good enough really... at least when the service is broken. You literally change the rules of the game you play.
The last bit almost
sounds like good customer service too, except what's really being said is "If you were stupid enough to buy something you didn't want..."
Personally I hope Stars catches up with FTP asap. FTP is getting my rake for SURE as long as they keep putting their actions where their rhetoric is. Stars needs to catch up.