The saga continues. Today I finally received the email stating what I knew from the very beginning. I am posting this at the bottom of this letter. I've been told by fulltilt I don't know how to read a bank statement. My honesty and integrity has been questioned. This has been going on since Feb. and I get "please accept our sincere apologies". As of today, April 11th the money has still not been returned to my account as they said it has. I have emailed them twice without a reply concerning where the money is. If, and this is a strong "if", I get my money which has been rightfully mine for the last two months I really don't know if I'll ever play on fulltilt again. Thank you all for your letters of concerns and encouragement. I will keep everyone posted if the money ever shows up. If it does then we have to go through the withdrawal process all over again...the saga continues.
Thank you for sending a copy of your bank statement.
We were able to compared the deposits in your bank statement against the information your Full tilt Poker
account. Please note:
Withdrawal for $950.00 (07998AE1) has been credited in your bank account on February 18th.
Withdrawal for $950.00 (07A2FA21) has been credited in your bank account on February 23rd.
Due to third party processor issues the withdrawal for $950.00 (07A2FA21) has not been successful. We have credited back your Full Tilt Poker on March 9th and the funds are now available to
play or request a new withdrawal.
Rest assure we working with our third party payments processor in order to prevent similar issues happens again in the future.
Please accept our sincere apologies for any inconvenience this has caused.
I hope this clarifies your query.
If there's anything else we can help you with, please let us know. We're always here to help.
Full Tilt Poker