So it's time to say "Avoid Spin32"
The last letter from support said that the company has been changing the payment system, that's why all Merge sites delay pay-outs.
So this is my last talk to live support about timeframe of starting pay outs.
Please wait for a site operator to respond. You are currently customer 1 in queue.
Hello, my name is Michael Atkins. I'll be assisting you today.
Michael Atkins: Hello Ekaterina.
me: So should i repeat my questions?
Michael Atkins: We are actually catching up with this delay, we are expecting for everything to be back to normal within the next couple of weeks.
me: next couple of weeks??? but casino still accepts payment
so it means that the system works
Michael Atkins: That is correct, the system is currently working we just need to process the pending payouts that are in the queue.
me: I see. It seems there is no chance to get money at all.
Michael Atkins: We are surely processing withdraws, they are just taking a little longer than usual.
dioksidy: i understand this. but poker room accepted my deposit immediatly, and i have been waiting fow pay out for 3 weeks. and if i'm lucky i'll get my money in next couple of weeks
so what is your usual time? ages?
Michael Atkins: Deposits work with a different system, however this is a very reliable company and I can assure you that you will get your funds.
Michael Atkins: Unfortunately I do not have a specific time frame for you.
dioksidy: so never)
dioksidy: thank you. i will try to forget about spin32)))
Michael Atkins: I am sorry to read that.
Michael Atkins: We will do our best to get you your funds as soon as possible.
dioksidy: it seems poker room never does it)))