Originally Posted by wagon596
After Merge stopped player to player transfers, I got nervous. So I requested checks from Carbon and Hero. I was shocked when the Carbon check got here in 3 and 1/2 weeks. Just got the check from Hero, took the normal 6 weeks. Just thought I'd let Y'all know.
You were certainly fortunate. As mentioned earlier by me in this thread, I did the very same thing > put in for withdrawals from Carbon & BCP on Nov.1st. and still have received nothing but a bunch of ridiculous emails from support.
One on Nov.26 that had obviously not read my emails as they didn't address my questions (again). Instead they informed me that I would have to make my first deposit using Skrill before I'd be able to withdrawal any money via Skrill (my email they were responding to had all dates of all deposits & withdrawal transactions I've made on Carbon along with reference numbers for each... they completely disregarded all of it... or maybe didn't even read it??).
So I sent them another email:
Nov. 26 9:02 pm
What are you talking about here??????????????????? Why are you giving me instructions as if my account is new? Or as if I haven't already done all of this stuff over 5 months ago? I've made deposits & withdrawal via Skrill in the past, along with all verification completed. Check below
I'm not making a new Skrill account so why are you sending me an email that says "it will also be necessary to make a deposit using your new Skrill account before you can withdraw"
I have an existing Skrill account and I have made deposits with it already on Carbon (xxxx xxxxxxxx xxxxxxxx xxxxxxxx ) < deposit transaction dates & reference numbers.
I've also previously done withdrawls from Carbon (xxxxxxx xxxxxxxx xxxxxxxx xxxxxxx xxxxxxxx ) < withdrawal transaction dates & reference numbers.
I recently made another Deposit via Skrill on Oct.25/2012 (xxxxxxx xxxxxxxx )
Please respond to what I have written (in this email & previous emails) or forward my email to someone who is able to. I would prefer getting NO response over the inaccurate ones I've been receiving. This is unacceptable
I receive another email from them today (Nov.27 12:08 PM)
Thank you for contacting us.
On order to be able to process you will need to provide us a proof of address and ID verification, we do understand that you have submitted that documentation on the past but , due the update on the cashier back on November the 7th system, we will need you to please send us that documentation just one more time please.
Regarding the withdrawal option for Skrill you will need to make a new minimum deposit using your Skrill on order to be able to get that option to withdrawal money again, as we mention we know that you made a deposit on the past but keep in mind that the update was done on NOV the 7th and we donít have any information or any deposit on records since that day.
We apologize for any inconvenience that this may cause you; we do understand how you feel at this time but I hope this email give the answer for your questions.
I found part of their response a bit humourous. This part "we know that you made a deposit on the past but keep in mind that the update on NOV 7th and we don't have any information or any deposit on records since that day"
Gee... perhaps that's because they haven't let me??? (not for lack of trying on my part).
So after not responding to me at first and then after sending me a handful of ridiculous emails that were obviously generic responses not addressing any of my questions, & now finally mentioning 'due to update on the cashier' they don't have records they are now asking me to deposit AGAIN and then to go through their verification process AGAIN and then I'll have the Skrill WD feature added to my account.
I'm losing confidence in them when I see how poorly support is being handled. I will likely make a minimum deposit and go through the b.s. process again (I don't have a scanner here hooked up to my computer so it'll be a couple hours out of my day (again)) but I am not feeling good about it at all & am obviously only doing so in order to get most of my money off their site. (I don't need much on their anyways... I don't play a whole lot on that site).
Maybe if they delay me long enough I can just spew it off in Maximus Series? Would be nice to know I could actually withdrawal anything if I do happen to donk it up in one of them