PS/FT Withdrawal issue

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ScottishKiller

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hey guys i need help urgently. FULLTILT NOT RESPONDING TO ME, NO ANSWERS GIVEN, WONT ANSWER ANY QUESTIONS, WHERE DO I STAND LEGALLY, WHAT CAN I DO, WHAT CAN I SAY TO THEM IN RESPONSE, I WILL PUT THE LAST EMAIL I RECIEVED FROM THEM 2DAYS AGO, THEN INFO ON THIS,


I will begin from the start.

I have been watching a reg poker pro for sometime from sweating the game and learning from him on fulltilt/

So i decided to make a real money account on fulltilt and pokerstars , i was asked for ID as my accounts was restricted, they where then active and working perfectly.

So i decide to deposit 5days later and play the game i have been sweating for a while, watching, enjoying and understand very well. So i deposited a small amount of 88dollars. I won 504dollars after 2hours of play and quit for the night, I played a small amount of roulette with change and won around 350dollars. So my account balance had around 800dollars.

I went to go do another spin at roulette and suddenly my account frozen, cant login and i was chucked of fulltilt with both my fulltilt and pokerstars account blocked,

i recieve an email from pokerstars saying im barred for life, then next email apologizing that they had made mistake and i had to clear up some issues with fulltilt, to this date i have not been told any information or asked any questions apart from request ID.

6hours go by before i receive an email requesting ID, i supply it and i ask several questions, because 5days ago i already gave ID which was accepted, this time it wasn't accepted, they requested i took a picture with me holding my id and it be readable. unfortunately i have lost my passport but had a copy of it on my pc, however i did take a picture with myself and my bank card to show i am real. I received loads of emails asking the same thing for ID, even though i explained this was not possible, i had various different names emails me, clearly they have not been reading any of my emails or any questions, then i receive this email Below. First it starts with BOTH MY ACCOUNTS,

id like to make it very clear i have never had real money account or deposited on fulltilt ever, i am only 22 and never played for real money on fulltilt until this week.

Also they say i can cash out 392 and they will be keeping 88, so there is missing money from my account, i have also told them i want access to my account.

i am getting no responses from fulltilt now and its reaching the 48hour mark.

i need help and advice.


I have read through your emails, and reviewed the issues encountered on both the accounts you have created with Full Tilt.

Please note, as a result of a comprehensive security review we have taken the decision to exclude you from the site permanently. We have taken this decision as a precautionary measure to protect the integrity of our site. Whilst we understand that this decision will be frustrating we are exercising our authority to close any account as outlined under Term 3 of our End User License Agreement:

“ Full Tilt retains authority over the issuing, maintenance, and closing of players' accounts at Full Tilt. The decision of Full Tilt management, as regards any aspect of a player's account, use of the Software, or dispute resolution is final.”

Which can be seen here:

http://www.fulltilt.com/end_user_license_agreement

The remaining balance of your account is $392.27 ($88.90 we will hold pending receipt of any Chargebacks as explained previously) and you are free to cash-out this amount. You are cleared for withdrawals via check only. We will initiate a withdrawal to the address registered on your account upon acknowledgment of this email.

You are not permitted to set up, or play on, any other accounts with Full Tilt. Should you do so, those accounts will be closed and their balances will also be withheld.

Regards

Garret
Shift Leader
Full Tilt Security


BELOW IS ONE OF MY EMAILS


Hello,
First of all I'd like to point out that i have sent several emails to you trying to address this issue, and it seems that not one has been properly read. Every email response I receive is a cut and pasted generic response that ignores the questions I ask, and also ignores things that have previously been agreed in prior email exchanges. Please take the trouble to actually read this email properly, and respond to it fully, with no cut and paste responses.
I would like to make it very clear (again!) that I am currently unable to provide a copy of my passport with me holding it. This is because I have lost my passport. I do however have a .jpg file picture of my passport on my computer that I have used in the past to validate poker accounts. The photograph is very clear, and shows all details of my passport, and it has been accepted by Pokerstars for validation purposes already.

I am attaching this photo to this email for your viewing pleasure. And also so that I meet the requirements for verification of my account.

For the same reason, I am also re-sending you a photograph of me holding my current bank card. It is a crystal clear photograph. You can clearly read all the numbers on the card.

These two things should fully meet your requirements, and my account can be re-activated immediately.

Id like to point out that I have ALREADY sent these documents in to you, and they have ALREADY been accepted. My account was temporarily suspended after opening pending verification (as is standard practice) and I was asked to send documents in to verify my account. I provided the documents straight away. They were accepted and my account was then re-opened. It seems very strange to me that I am now being asked to AGAIN send in these documents. My identity has not changed in the previous 5 days!

Please re-activate my account immediately, and send me an email letting me know that it has been done. I do NOT want any cut and pasted responses.

Also, when my account is re-activated I will wish to withdraw some of my funds. I may also wish to transfer some of my money to a friend using your Player Transfer functionality. Please ensure that I am able to do both these things without any problems, and without being made to jump through any more hoops. I do not want any withdrawals or player transfers to be declined.
I expect my account to be re-activated, and fully functional within the next 12 hours.
 
NoWuckingFurries

NoWuckingFurries

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1. Confirm that you want them to send you the cheque for $392.27

2. Play somewhere else.

It seems odd that you say that they won't respond to you, yet complain about the number of times that they are asking you the same questions, so you're clearly not being ignored. It is totally at their discretion who they have playing at their sites and you will have agreed to that when you first signed up with them. They wouldn't be acting this way unless they had some sort of reason, and millions of people play on PokerStars/FullTilt without having any problems of this nature. They don't actually have to give you a detailed explanation.

Good luck! :)
 
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ScottishKiller

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reply

1. Confirm that you want them to send you the cheque for $392.27

2. Play somewhere else.

It seems odd that you say that they won't respond to you, yet complain about the number of times that they are asking you the same questions, so you're clearly not being ignored. It is totally at their discretion who they have playing at their sites and you will have agreed to that when you first signed up with them. They wouldn't be acting this way unless they had some sort of reason, and millions of people play on PokerStars/FullTilt without having any problems of this nature. They don't actually have to give you a detailed explanation.

Good luck! :)

they took 6hours and kept sending me the same email, i have sent them over and over my ID, they wont respond since the last email i received from them which is over 36hours ago.

I do not want to confirm to receive a cheque for 392 as my balance is in the range of 800 dollars,
I called my bank, they cant withhold the 88 dollars either as im paying for services for goods and not receiving that goods which is dollars.

i also disagree with millions playing on fulltilt without this nature, it took me one google search to find 100s and 100s of people account banned for no reason.

Also there is rarely over 15,000 players playing on fulltilt at one time. I can easily find lots of people with similar problems, i came to this forum to see where i stand, what i can do legally and what i can do with regards my missing money that i know is there.

They are not above the law, they may have terms and conditions, however these are not the law.

They also have broken one of there own terms of conditions by the data protections act where i have made requests and been ignored and denied these.



for example you would not purchase an item from ebay or online store for them to say they are keeping the goods for 160 days to make sure there is no chargebacks.
 
NoWuckingFurries

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That side of their business is notoriously slow, they obviously suspect you of some sort of illicit activity. You need to be patient, however frustrated you might feel, and posting the same thing numerous times on this forum is going to make you unpopular with moderators.
 
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ScottishKiller

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sorry

That side of their business is notoriously slow, they obviously suspect you of some sort of illicit activity. You need to be patient, however frustrated you might feel, and posting the same thing numerous times on this forum is going to make you unpopular with moderators.

i did not know where to post it, i have never used a forum before or know how the actually work or rules, i just wanted to try get answers, however it does look like my thread has disappeared.
 
NoWuckingFurries

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What you need to understand is that there was the old FullTilt, which was not necessarily the best managed poker site in the world and was shut down, and then there is the new FullTilt which is owned by the same company that own PokerStars, the biggest online poker site in the world.

THEY WOULD NOT TAKE THIS ACTION UNLESS THEY FELT THAT THEY HAD REASONABLE GROUNDS FOR DOING SO.

They are an enormous PLC, Amaya, not some tinpot betting shop that makes a bit on the side by scamming honest punters. We are here to help you but to be fair we have heard sob-stories like this numerous times before, and when we hear the poker site's version of events it tends to be somewhat different to what the new member has told us. Hopefully your problems will have a happy resolution, but it certainly won't happen overnight.
 
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ScottishKiller

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I follow poker world massively for last 6 years, i no everything about black friday to fulltilt and pokerstars, i was net play money player. I didnt ever use real money.
This is not a sob story, i have done nothing wrong or given any explanation of why.

How is this a sob story for asking help regarding where i stand on getting my funds etc,

There claiming there keeping 88 dollars for 160 dollars in case of a chargeback, that is unheard of from a merchant withholding goods to make sure the payment goes past the 160days deadline of claiming it back.

If they had reasonable grounds for doing so, why ask for id for 24hours then suddenly send a ban,

why not ban straight away? they already had my id from 5days ago, my idenity did not change over night.

Well if fulltilt was so big, why has the traffic dropped massively, as no1 trusts fulltilt.

I use to watch 500-1000 nl and 400-800plo games back in day when likes durrr markus golser david benyamine, ziggymund, omgclayaikent kingofcards, many more use to play highstakes but now none of them play here.

Without giving me any information on what i have done wrong.
P.S THE OLD FULLTILT HAD A LOT MORE TRAFFIC THAN THE NEW FULLTILT...... a lot more nosebleeding stakes games,
 
NoWuckingFurries

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This is not a sob story, i have done nothing wrong or given any explanation of why.

Maybe I didn't explain myself very well, for which I apologise. I am not saying that yours is a sob story, I am saying that we have heard a lot of sob stories here over the years and when the poker site tells their side of the story, it is often very different to what the new member has told us.

Obviously we would be very frustrated if a site tried to stop us withdrawing what we had legitimately won, anybody would, but what has happened to you is not something that happens to members here on a regular basis.
 
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ScottishKiller

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Maybe I didn't explain myself very well, for which I apologise. I am not saying that yours is a sob story, I am saying that we have heard a lot of sob stories here over the years and when the poker site tells their side of the story, it is often very different to what the new member has told us.

Obviously we would be very frustrated if a site tried to stop us withdrawing what we had legitimately won, anybody would, but what has happened to you is not something that happens to members here on a regular basis.

Regardless of other people sob stories, never heard of judging a book by its cover? Or just because of other people have done something means this is automatically the same. Wrong. You have jumped the gun and automatically judged my post/story because of other peoples failures.

I am not them, my post is legit. I am well respected in the live scene, the only reason i have not played on these sites was down to my sponsorship i had previously and was only allowed on ipoker. So there is no hesitation that i know unconditionally that i have made no mistarke or error or broke any terms of conditions.

I did find easily other players winning money on roulette etc then there account frozen and been asked for id.
 
NoWuckingFurries

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You have jumped the gun and automatically judged my post/story because of other peoples failures.

No, I didn't pre-judge you, possibly you misunderstood what I put.

Hopefully your problems will have a happy resolution, but it certainly won't happen overnight.

I thought you would understand that the last bit (shown above) was making it clear that you weren't included in the sob story category. Your response made it clear that you hadn't understood that, which was why I subsequently apologised, but in all fairness I still feel that I had made it reasonably clear.

I also thought it was fairly well known that casinos are in business to make a profit and that they aren't too keen on people that turn up for the first time ever and waltz off with a lot of money. I don't think Amaya are any different to anyone else in the industry in that sense.

When you turned up you asked what you should do, I told you what I felt you should do, so at this point in time I don't feel there is any point in me trying to help you any further. Good luck! :)
 
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Your advice from the get go, was not one bit helpful. More time consuming and time wasting and given me no further knowledge. You automatically come across as ignorant.

If you can point out any key points you have made in your posts to help me in anyway the legal terms or what i can or cant do with this matter.

I came to a forum for help, for advice to go further and what are my right as a customer. As customers have rights too.

You have not been helpful, i know all the standard stuff and i know how casinos work.

I think its fairly well known that customers go to the casino to win, not lose. I am no different than any other gambler, i am gambling to win, not lose, and if i do win id expect to walk out with my winnings that i earned by risking my money.

Simples.
 
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