PS/FT Withdrawal issue
hey guys i need help urgently. FULLTILT NOT RESPONDING TO ME, NO ANSWERS GIVEN, WONT ANSWER ANY QUESTIONS, WHERE DO I STAND LEGALLY, WHAT CAN I DO, WHAT CAN I SAY TO THEM IN RESPONSE, I WILL PUT THE LAST EMAIL I RECIEVED FROM THEM 2DAYS AGO, THEN INFO ON THIS,
I will begin from the start.
I have been watching a reg poker pro for sometime from sweating the game and learning from him on fulltilt/
So i decided to make a real money
account on fulltilt and pokerstars
, i was asked for ID as my accounts was restricted, they where then active and working perfectly.
So i decide to deposit 5days later and play the game i have been sweating for a while, watching, enjoying and understand very well. So i deposited a small amount of 88dollars. I won 504dollars after 2hours of play and quit for the night, I played a small amount of roulette
with change and won around 350dollars. So my account balance had around 800dollars.
I went to go do another spin at roulette and suddenly my account frozen, cant login and i was chucked of fulltilt with both my fulltilt and pokerstars account blocked,
i recieve an email from pokerstars saying im barred for life, then next email apologizing that they had made mistake and i had to clear up some issues with fulltilt, to this date i have not been told any information or asked any questions apart from request ID.
6hours go by before i receive an email requesting ID, i supply it and i ask several questions, because 5days ago i already gave ID which was accepted, this time it wasn't accepted, they requested i took a picture with me holding my id and it be readable. unfortunately i have lost my passport but had a copy of it on my pc, however i did take a picture with myself and my bank card to show i am real. I received loads of emails asking the same thing for ID, even though i explained this was not possible, i had various different names emails me, clearly they have not been reading any of my emails or any questions, then i receive this email Below. First it starts with BOTH MY ACCOUNTS,
id like to make it very clear i have never had real money account or deposited on fulltilt ever, i am only 22 and never played for real money on fulltilt until this week.
Also they say i can cash out 392 and they will be keeping 88, so there is missing money from my account, i have also told them i want access to my account.
i am getting no responses from fulltilt now and its reaching the 48hour mark.
i need help and advice.
I have read through your emails, and reviewed the issues encountered on both the accounts you have created with Full Tilt.
Please note, as a result of a comprehensive security review we have taken the decision to exclude you from the site permanently. We have taken this decision as a precautionary measure to protect the integrity of our site. Whilst we understand that this decision will be frustrating we are exercising our authority to close any account as outlined under Term 3 of our End User License Agreement:
“ Full Tilt retains authority over the issuing, maintenance, and closing of players' accounts at Full Tilt. The decision of Full Tilt management, as regards any aspect of a player's account, use of the Software, or dispute resolution is final.”
Which can be seen here:
The remaining balance of your account is $392.27 ($88.90 we will hold pending receipt of any Chargebacks as explained previously) and you are free to cash-out this amount. You are cleared for withdrawals via check only. We will initiate a withdrawal to the address registered on your account upon acknowledgment of this email.
You are not permitted to set up, or play on, any other accounts with Full Tilt. Should you do so, those accounts will be closed and their balances will also be withheld.
Full Tilt Security
BELOW IS ONE OF MY EMAILS
First of all I'd like to point out that i have sent several emails to you trying to address this issue, and it seems that not one has been properly read. Every email response I receive is a cut and pasted generic response that ignores the questions I ask, and also ignores things that have previously been agreed in prior email exchanges. Please take the trouble to actually read this email properly, and respond to it fully, with no cut and paste responses.
I would like to make it very clear (again!) that I am currently unable to provide a copy of my passport with me holding it. This is because I have lost my passport. I do however have a .jpg file picture of my passport on my computer that I have used in the past to validate poker accounts. The photograph is very clear, and shows all details of my passport, and it has been accepted by Pokerstars for validation purposes already.
I am attaching this photo to this email for your viewing pleasure. And also so that I meet the requirements for verification of my account.
For the same reason, I am also re-sending you a photograph of me holding my current bank card. It is a crystal clear photograph. You can clearly read all the numbers on the card.
These two things should fully meet your requirements, and my account can be re-activated immediately.
Id like to point out that I have ALREADY sent these documents in to you, and they have ALREADY been accepted. My account was temporarily suspended after opening pending verification (as is standard practice) and I was asked to send documents in to verify my account. I provided the documents straight away. They were accepted and my account was then re-opened. It seems very strange to me that I am now being asked to AGAIN send in these documents. My identity has not changed in the previous 5 days!
Please re-activate my account immediately, and send me an email letting me know that it has been done. I do NOT want any cut and pasted responses.
Also, when my account is re-activated I will wish to withdraw some of my funds. I may also wish to transfer some of my money to a friend using your Player Transfer functionality. Please ensure that I am able to do both these things without any problems, and without being made to jump through any more hoops. I do not want any withdrawals or player transfers to be declined.
I expect my account to be re-activated, and fully functional within the next 12 hours.