PokerStars: How many weeks until support replies?

L

Loken

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Dec 15, 2017
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I write this for another user.

She has been on pokerstars for many years, made deposits and withdrawals now and then. But now they have requested documents for verification. After completion of such a request it has been a week without any reply. She has sent documents both through the client and by e-mail. All withdrawals are still automatically denied.

The only information which has been provided is that they're under a lot of pressure. However, myself has got response for another support-matter within a day or so.

Any similar experiences from other users around here? How long does she has to wait until the verification is reviewed and completed?
 
R

Rollex

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Interesting.

I gave my documents anf had to wait for 4 fays before the good answear.
But all days before I had answears like - you have ta wait.

But this situation has became strange for PS some reason. Maybe your partner knows why.
 
ederato

ederato

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I had trouble with a duplicate account, which I opened as I did not even remember that I had registered at Poker Stars. To lock the account was a matter of 2 days, to solve the problem took a week. And I had to send all the documentation and also deleted the recent account.
 
Gabinho12345

Gabinho12345

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I also had to wait 1 week for them to reply, but they replied every time.
 
PHX

PHX

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