This is a discussion on PokerStars: How many weeks until support replies? within the online poker forums, in the Poker Deposits & Withdrawals section; I write this for another user.
She has been on PokerStars for many years, made deposits and withdrawals now and then. But now they have requested
She has been on PokerStars for many years, made deposits and withdrawals now and then. But now they have requested documents for verification. After completion of such a request it has been a week without any reply. She has sent documents both through the client and by e-mail. All withdrawals are still automatically denied.
The only information which has been provided is that they're under a lot of pressure. However, myself has got response for another support-matter within a day or so.
Any similar experiences from other users around here? How long does she has to wait until the verification is reviewed and completed?
Join Date: Jun 2017
Online Poker at: Poker Stars
I gave my documents anf had to wait for 4 fays before the good answear.
But all days before I had answears like - you have ta wait.
But this situation has became strange for PS some reason. Maybe your partner knows why.
Join Date: Oct 2017
Poker at: poker stars
I had trouble with a duplicate account, which I opened as I did not even remember that I had registered at Poker Stars. To lock the account was a matter of 2 days, to solve the problem took a week. And I had to send all the documentation and also deleted the recent account.
Join Date: Dec 2015
re: Poker & PokerStars: How many weeks until support replies?
I also had to wait 1 week for them to reply, but they replied every time.
Join Date: Dec 2014
Poker at: Pokerstars
They only ever ask for documents once unless there is suspicious activity like duplicate accounts or two persons playing from same IP or something similiar.
Verifcations usually take longer than normal requests.
You can be contact them via live chat to get update see below link on how to access it. Usually available mornings US time.