Pokerstars Echeck problems again???

Has anyone else had a problem withdrawing via pokerstars echecks lately? I received an email a few weeks ago that echecks were again available as a withdrawal method for US Players. I then proceeded to make a withdrawal, and the 10 business days passed without receiveing my funds. I contacted Pokerstars, and they said they are looking into it. I am extremely frustrated, they told me echeck withdrawals were working again and it appears otherwise.

Stick to paper checks

My frustration with Pokerstars is mounting daily over the eCheck withdrawals. Their customer no service department appears to be outsourced to a third party and their is no way to talk to a human via phone that I know of. I'm now at 17 days and still no money. Received my paper check withdrawal in 5 days. Read the email chain below from the bottom and you will see some of the frustration in dealing with the star's NO service department.


Hello xxxxxxxxxxxxxxxxxxxx,

Thank you for your email.

Please note that the echeck cashouts can take up to 10 business days
(Monday-Friday) to be reflected in your Bank statement. However, we are
aware that the processor have experienced a delay in transfer the funds.
We are currently investigating with our processor the status of this
transactions. As soon as we receive any updates, we will post it in our
site immediately. Unfortunately, we are unable to reverse this transaction
back to your PokerStars account as it's been transferred to the bank
already.

We apologize for the inconveniences you may experience for this delay.

If there is anything else we can help you with, please let us know.

Regards,

DimitriC
PokerStars Payment Services


----- Original Message -----
From: xxxxxxxxxxxxxxxxxxxxx
Sent: 2008/12/22 15:38:34
To: support@pokerstars.com
Subject: Re: PokerStars Cashier Team - eCheck Cashout Request

>This is hoping to find someone who cares enough to actually read my email
and reply with answers to my questions. The last response was on Saturday
and that I have been provided with the "most up-to-date information". What
information? All I have received are requests to be patient. It is now
approaching the end of the 11th business day since I attempted the cashout
on Dec. 6. Can someone please provide me with an estimated time of when I
might actually receive the funds? Can someone provide me with what action
if any has taken place to rectify this situation?
>
>
>
>
>________________________________
>From: PokerStars Support <support@pokerstars.com>
>To: xxxxxxxxxxxxxxxxxxxxxxxx
>Sent: Saturday, December 20, 2008 7:52:59 PM
>Subject: Re: PokerStars Cashier Team - eCheck Cashout Request
>
>Hello xxxxxxxxxxxxxxxxxxx,
>
>Thank you for your email.
>
>I'm sorry that you have not received your cashout using eChecks. We have
>provided you with the most up-to-date information that we have at this
>point in time. Our team is working non-stop with our processors to ensure
>this matter is resolved as soon as possible so that you may receive your
>funds as quickly as possible.
>
>I sincerely apologize for the inconvenience that has been caused. Your
>patience with this matter has been appreciated.
>
>
>Regards,
>
>Pasquale
>Supervisor
>PokerStars Support Team
>
>
>----- Original Message -----
>From: xxxxxxxxxxxxxxxxxxxxxxxxxxx
>Sent: 2008/12/20 18:04:53
>To: support@pokerstars.com
>Subject: Re: PokerStars Cashier Team - eCheck Cashout Request
>
>>Apparently you didn't read my previous email. I will distill the message
>down.
>>
>>All I get from Pokerstars has been "nothing but platitudes and requests
>to be patient".
>>"Please escalate this issue with a manager or someone who is empowered
to
>do something."
>>
>>Your response was an automatic platitude filled request to be patient
>>and "You will be contacted once we have more details on this issue."
>>
>>Please tell me when I will hear from someone empowered to do something
as
>I have already requested.
>>
>>
>>
>>--- On Sat, 12/20/08, PokerStars Support <support@pokerstars.com> wrote:
>>From: PokerStars Support <support@pokerstars.com>
>>Subject: PokerStars Cashier Team - eCheck Cashout Request
>>To: xxxxxxxxxxxxxxxxxxxxxxxxx
>>Date: Saturday, December 20, 2008, 3:41 AM
>>
>>Hello xxxxxxxxxxxxxxxxxxxx,
>>
>>Thank you for contacting us.
>>
>>We apologize for this delay you are experiencing with your eCheck
>cashout.
>>
>>Our Payment Services department is currently looking into this matter in
>>order to resolve it as soon as possible. You will be contacted once we
>>have more details on this issue.
>>
>>Thank you in advance for your patience and cooperation.
>>
>>Regards,
>>
>>Gabriel
>>PokerStars Cashier Specialist
>>
>>
>>
>>
>>
>>
>>----- Original Message -----
>>From:
>>Sent: 2008/12/19 16:45:22
>>To: support@pokerstars.com
>>Subject: RE: PokerStars Cashier Team - PokerStars Cashout Request
>>
>>>If the previous problems with delays on echecks have been resolved then
>>why are we now at 19 DEC and my cashout was on 6 DEC with no deposit to
>my
>>account as yet? I refuse to wait until Monday to contact you on this
>again
>>as it is now past closing time at my bank on the 10th business day. I
>went
>>for a month of you guys giving me nothing but plattitudes and requests
to
>>be patient before. I cannot do that this time. I had plans for these
>funds
>>for Christmas with my family and time is running short. Please escalate
>>this issue with a manager or somone who is empowered to do something. In
>>the modern age when bank transfers take miliseconds it is ridiculous to
>>offer these excuses. Please understand the cashout I requested by paper
>>check a day after this request was received by me via snail mail a week
>>ago. I feel duped that you had a banner on your site touting the echeck
>>service stating receipt within 5 days and I could have already have my
>>funds if I had
>>> only went with the full amount via paper check. SOMEBODY DO SOMETHING.
>>>
>>>
>>>--- On Wed, 12/17/08, PokerStars Support <support@pokerstars.com>
>>wrote:
>>>From: PokerStars Support <support@pokerstars.com>
>>>Subject: RE: PokerStars Cashier Team - PokerStars Cashout Request
>>>To: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>Date: Wednesday, December 17, 2008, 11:00 PM
>>>
>>>Hello xxxxxxxxxxxxxxxx,
>>>
>>>Thank you for writing.
>>>
>>>I understand how you feel regarding this situation. As you mention in
>>your
>>>email, we experienced some troubles earlier this year with the
>processing
>>>of eCheck cashouts and delays affected the crediting of funds.
>>>
>>>Fortunately, the issues that caused the delays have been resolved with
>>our
>>>processor and this is the reason why we decided to offer the e-Check
>>>cashout option again. As you have been informed, once a transaction has
>>>been approved, it may take up to 10 business days for the funds to show
>>up
>>>on your bank statement.
>>>
>>>Please note that we do not have any reports from players informing that
>>>have not received their funds within the 10 business days. In several
>>>cases, the funds are reaching the accounts close to the 10th day.
>>>
>>>Please rest assured that your funds are safe. If you have not received
>>>this payment by December 22, please contact us back and we will gladly
>>>investigate further.
>>>
>>>Regards,
>>>
>>>Stephanny
>>>PokerStars Cashier Specialist
>>>
>>>
>>>
>>>
>>>----- Original Message -----
>>>From: xxxxxxxxxxxxxxxxxxxxx
>>>Sent: 2008/12/17 12:18:33
>>>To: support@pokerstars.com
>>>Subject: RE: PokerStars Cashier Team - Fw: PokerStars Cashout Request
>>>
>>>>As stated earlier I went through this same ordeal earlier this year
>>with
>>>PokerStars laying blame on a third party processor, admitting to it
>being
>>>a problem, and compensating some other players with a credit to their
>>>Pokerstars account. I only received a couple of hundred FPPs and had to
>>>wait almost an entire month to have my bank account credited.
>>>>
>>>>You state that you have no control over the timeframe the echeck
>>>processor debits my bank account but can you not bring some pressure to
>>>bear on them to CREDIT my account. They are obviously profiting off of
>>the
>>>float times with debits done in 1-2 days and credits requiring weeks.
>>>Please remove any banners from your site promoting the use of echeck
for
>>>cash outs, especially that they are quicker alternative to the paper
>>check
>>>as this obviously is false. I can assure you that after my experiences
>>>earlier this year and this one that I will never use the echeck cashout
>>>again.
>>>>
>>>>xxxxxxxxxxxxxxxxxxxxxx
>>>>
>>>>--- On Tue, 12/16/08, PokerStarsSupport <support@pokerstars.com>
>>>wrote:
>>>>From: PokerStarsSupport <support@pokerstars.com>
>>>>Subject: RE: PokerStars Cashier Team - Fw: PokerStars Cashout Request
>>>>To: xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>>>Date: Tuesday, December 16, 2008, 10:38 PM
>>>>
>>>>Hello xxxxxxxxxxx,
>>>>
>>>>Thank you for your email.
>>>>
>>>>I apologize for the inconveniences that you have had with this issue.
>>>>
>>>>I reviewed your account and noticed that the cashout in the amount of
>>>>$2,500.00 was processed and credited to the eCheck account on
>>12/6/2008.
>>>>As the confirmation email that was sent to you stated, please allow
>>>>anywhere between 3 to 10 business days for the bank to post the funds
>>in
>>>>to your account. We cannot cancel the transaction, since the funds
>>have
>>>>already been credited to the eCheck account.
>>>>
>>>>As for your inquiry, please know that when you make a deposit with an
>>>>eCheck account, the funds are credited to your account immediately, we
>>do
>>>>not have control as to when the eCheck processor will debit the funds
>>>from
>>>>your bank account.
>>>>
>>>>If there is anything else that we can assist you with, feel free to
>>>>contact us.
>>>>
>>>>Regards,
>>>>
>>>>Marlene
>>>>PokerStars Cashier Specialist
>>>>
>>>>
>>>>
>>>>Subject: Fw: PokerStars Cashout Request
>>>>
>>>>>I was convinced by the tease on your site to use the direct deposit
>>
>>>>method once again for a cash out even though earlier in the year it
>>took
>>>>me a month to receive my money. As you see below I submitted a request
>>>for
>>>>$2500 via direct deposit on 6 DEC 08 and have yet to receive the funds.
>>
>>I
>>>>submitted a request for a paper check on 7 DEC 08 and have already
>>>>received and deposited it to my account. What perturbs me the most is
>>>that
>>>>I had to load some funds back to your site this on 14 DEC 08 & 15
>>DEC
>>>08
>>>>and those have already been withrawn from my checking account. How can
>>>you
>>>>possibly justify the withdrawals taking only 1-2 days and deposits to
>>my
>>>>account still not happening even in the same week? Please explain when
>>I
>>>>might receive my money. Can I just cancel this and get a paper check?
>>>>>
>>>>>xxxxxxxxxxxxxxxxxx
>>>>>
>>>>>--- On Sat, 12/6/08, PokerStars Cashier
>><cashier1@pokerstars.com>
>>>>wrote:
>>>>>
>>>>>From: PokerStars Cashier <cashier1@pokerstars.com>
>>>>>Subject: PokerStars Cashout Request
>>>>>To: xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>>>>Date: Saturday, December 6, 2008, 8:27 PM
>>>>>
>>>>>Cashout request time: 2008/12/06 8:17 ET
>>>>>
>>>>>Cashout amount: $2,500.00
>>>>>
>>>>>
>>>>>$2,500.00 has been credited to your ECHECK account
>>>>(********************).
>>>>>
>>>>>Please allow 3-10 business days for this transaction to show up on
>>your
>>>>>statement.
>>>>>
>>>>>Your PokerStars Account Information:
>>>>>Name: xxxxxxxxxxxxxxxxxxxxxxxx
>>>>>Email: xxxxxxxxxxxxxxxxxxxxxxxx
>>>>>User ID: xxxxxxxxxxxxxxxxxxxxxxxx
>>>>>
>>>>>
>>>>>
>>>>>If you have any further questions regarding this transaction,
>>>>>please contact cashier@PokerStars.com

Crazy emails man...

On the bright side... You're cashing out 2500!! Once it gets to you, that aint too shabby

does any one know what kind of pre paid visa works for stars or full tilt?

cause i will not use e-checks any more

gift2go did not work 12/23/08 when I tried at pokerstars

It has worked in the past.

AllAccess has worked for me in the past.

gift2go did work on bodog

1fernandez1 said:

does any one know what kind of pre paid visa works for stars or full tilt?

Click to expand...

Netspend All-Access cards work on both,their is a 2$ fee to load the cards then a 1$ transaction fee.So to deposit 100$ you would need 103$101$ on the card.

Pokerstars E-check

I am having the same problem withdrawing from Pokerstars with echeck. I did it on 12/16/2008 and I still haven't got money credited to my checking account. I am not playing with Pokerstars anymore until they straight this problem out!! And they seem to be consistently fast with withdrawing from my checking account..

Sorry i never gave anyone an update. Pokerstars eventually got back to be and said that they are indeed experiencing problems with echeck withdrawals. One of my withdrawals did eventually hit my bank account, after about 15 business days. Pokerstars gave me a 10% bonus with no cashout restrictions in my account as compensation, which i did not ask for. I am still waiting on another cashout via echecks, and they said that if the problem is not resolved with the echeck processor they will credit it back to my account and i will have to withdraw via paper chech. I will stick to paper checks for now on, they seem to work fine. I did not cash out via paper check last time because i was going on vacation.

I cashed out on 12/15/2008. Up to date, I have not received anything from pstars. Emailed twice, and they gave me the run-around BS. If anyone cash-out during that time frame, let me know if you have received your fund yet.

I tried an E Check Payout from Stars early in the MOnth of Dec and it took over 3 Weeks to get it Done....Now I just Stick to what I always tried in the past and thats regular Mail Checks

Today Pokerstars refunded my echeck cashout back to my account. I cashed out on 12/16.

Same here, this is the email I got from them. TOTAL BS. WASTED 3 weeks, when they could just credit back to my account right away so i can cash out Via-check. Pissed off because i'll be in a different country for 2 weeks, and I won't be able to cash out e-check till I get back.

Hello xxxxxxxxxx,

This email is in regards to the following cashout request:

Transaction ID: xxxxxxxxxxxxx

Requested on: 15-Dec-08

Amount: $xxxx

Further to the email that was sent on the 24th of December regarding e-Check cashouts, we regret to inform you that we have continued to experience difficulties processing some of these transactions.

As a result of this and as a last measure, we have decided that the best course of action is to cancel these pending cashouts and place the funds back into your PokerStars account. This will allow you to request a new cashout via paper checks or other methods that will be processed within our usual time frames.

Please accept our sincere apologies for the inconvenience caused.

Regards,
PokerStars Payment Services

dang guppiesrus, so what is recomended? not to mess with poker stars at all? or real paper check? or will the echecks work from time to time? im interested in starting a real account there, but should i just keep my money and run?? my worry of a real check would be that they are not "liable" for any lost checks...and i would cease to recieve that way either....please help, with advice or from anyone, thank you

They canceled my e-check and fund the money to my Pokestars account yesterday. What a waste of time! Hopefully, the check option is still as good as before..