Good afternoon. .this week I played three tournaments in the SS club ,with one time I took first and third place ..the fact is that in total I earned$ 31 on the account of poker stars ..21 of them left the game and didn't play one tournament ,put$ 10 in the output ..I was refused writing that the money is my bonus account and I have no right to withdraw them..please tell me why the SS money can not be withdrawn and they consider them a bonus ? Their answer.




Hello ROman.ps77,

After a routine review of your latest withdrawal it has come to our attention that all of the funds came directly from a bonus credit to your account.

All bonus credits deposited to your account are intended for play, and are not permitted to be withdrawn without significant play.

In this case, your withdrawal has been cancelled and the funds have been returned to your account.

If you have any further queries or concerns, please visit our help page: Help Centre

We thank you for your cooperation and understanding.

Sincerely,

Stars Security Team

It's like tournament money, you need to play with it and then you can withdraw the winnings.

Yep..play for$ 50 to withdraw money ..well, I always lost them already ...then that money makes no sense ..to play them is not real

I just do not understand how they care about the money the SS is it's not a Freeroll ,not their bonus funds ..maybe admin will pay attention to the topic and say if they're right ..

I'm not sure I fully understand to be honest, someone else might be better informed..

Look here your progress:
My Stars > Bonuses > Instant Bonuses

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  is this the first time I've seen you win tournament money?T - money is not possible to withdraw,and what you raise from freerolls quietly always displayed without any interference,all this is strange.
  
  
  
  
  
  
  
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They care avout noney won at freeroll because you have to rollover it and generate RAKE for them.
I always withdrawed from PS with no problems making a orevious deposit on it to can withdraw to the same chanell, like a two way road.
Play some tourneys with buy in and make more money. GL.

I advice you to learn and read about how to manage you bankroll , you can find many threads about it in CC . That will really helps you not to lose all your bankroll in very short time .

They are afraid of money laundering, that s their biggest fear , that s why some transfers must be rolled over and you must play them to get the money .

The freerolls are set up as marketing to get players in to play on the site. They want those players to play on the site and generate rake for the site. I know you want to get those funds now, but proceed with the amount of rollover they want and you can cashout. Also if you play well you will be cashing out more later. Good luck.

You do not understand, there are no active bonuses ..they think the money I won in the CC Freeroll is their bonus . To win back the$ 10 and withdraw,play for$ 50 ..it's not normal .

Strange...,
I had no problem withdrawing 70$, most of which was from CC FRC freerolls.
I did not play any 'turnover'.

As support tells you that your credit is bonus related: suggest to ask support politely to explain what bonus they are referring to, as you cannot find any yourself. Also mention that the credits are winnings from CC FRC.

disclaimer:
- I understand ps has a playthrough requirement for deposits
- my winning were in regular games, not home games.
- there might be a minimum amount you can withdraw

I
I have never withdrawn money from winning a freeroll club. but I think you need to increase the bankroll by 2 times. I'm trying to win that I try to increase my bankroll. then to play at a high rate .... I can't (I'm learning to play! thanks CC !!!

If you want you may ask admins - Tammy https://www.cardschat.com/members/tammy/
or Debi https://www.cardschat.com/members/debi/

Until this moment I, too, deduced without problems and nothing not played ...and then my environment is not given to withdraw with victory ,not yesterday ..the fact is that they have nothing to do with CC money ,why they dispose of them making them bonus ..maybe I'm wrong about something..I don't know..but I wrote them an e-mail, waiting for an answer.

Usually there is a rollover and bonus credit

The day has already written Tammy ,invited to visit this topic ..how will not leave me and will give an answer so I can understand the correct answer in this situation..

That's why it still is strange.....
Either they changed the rules, or something went wrong.
In both cases: support should clarify, just stay (very) polite to them.

I am polite but this room does not deserve such an attitude, since 2015 it has fallen into disrepair..not only that, their bonuses are almost gone ,the money is for so people are removed,the rake does nothing except empty chests with garbage ..so even a small thing that not allow withdrawal from his room ..in December and January blocked twice,both times requesting scans of documents ..blocked when withdrawing funds..circus..

You will need to be specific and provide more details. What tournament was it? It would be helpful if you had the tournament number, otherwise please tell me what day it was.

https://www.cardschat.com/f31/pokers...h-16th-421565/ (https://www.cardschat.com/f31/pokerstars-100-freeroll-saturday-march-16th-421565/)
It happened yesterday, I finished third ..put the conclusion in the night ..I was refused a withdrawal ..on Wednesday I also took 1st place..I was delayed with the conclusion but I voluntarily canceled it ...the letter I was told today that your money is considered a bonus and they need to be wagered, they can not be withdrawn ..I don't think that's right ..

There is a letter in the beginning of the topic ..I don't know how to explain this..I kind of wrote all the concrete and meet the people ..maybe I'm bad at English.
I was just denied your withdrawal last night ..

It must be something else the Cardschat Freeroll tournaments are real money prizes. You are allowed to withdraw the winnings with no requirement.

You must have took a bonus or something. Did you use a star code recently or made a deposit using a bonus code. Check your transaction tab in cashier page.

Yeah, that is something beyond our control. You will need to talk to support about it and ask why you can't withdraw. Were you just trying to withdraw the $20.45 you won in the freeroll?

I tried to withdraw half of this amount ,the rest was left for the game ..said that their need to wager ..in the future I'll know

Did you manage to withdraw money?

Sometimes you have to play games before the bonus is released if it's not from initial deposit if you made money through a promotion instead

Being Canadian, it's frustrating that the deposit methods on Poker Stars aren't the same as the withdrawal methods. I'm not sure if they even do bank transfers for Canadian players.

I don't think is matters where you are from.
Pls realise the poker site play poker:
- please deposit
- don't withdraw
and they use T&C, laywers etc. to prove the are right, right?

It's not only in Canada.
They make depositing very easy, but withdrawing is quite difficult.

play it for the sake of playing if it wins you a top seat then that your way to the ticket of greatness

The bonuses are scams, the just want you to play more to get your bonus, more rake money for them.

my account in pokerstars is closed since almost 2 mounth and they dont do nothing to open it what i must to do