My pass identification PokerStars

#1 June 16th, 2020, 10:01 PM

2 month ago i send my pass photo to confirm PokerStars account . Pokerstars requested it after i tried to withdraw 100 euros. They not responding on my email already 2 month. I dont think its only because of virus and they have problems with support. Maybe i got shadow ban or smthing?xd

#2 June 16th, 2020, 10:15 PM

Two months seems like a long time but it's completely standard for them to require identification verification before the initial withdrawal. After that it should be good to go (my pokerstars withdrawals hit my account in 3 days max, usually next day)

#3 June 16th, 2020, 10:39 PM

Pokerstars responds to me in less than 24 hours via email.

You should try contacting them again. Maybe even try there live chat feature.

#4 June 16th, 2020, 10:42 PM

I'm scared ahead, if I have to deal with Pokerstars support in the future. This isn't the first time I've heard a complaint about pokerstars customer service. It�s still outrageous that the biggest poker room has such poor customer service!

#5 June 16th, 2020, 11:06 PM

Originally Posted by joeisi

Pokerstars responds to me in less than 24 hours via email.

You should try contacting them again. Maybe even try there live chat feature.

Account freezed , cant contact them . I've tried everything

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My pass identification PokerStars

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