Why more than 313,396 poker players have joined CardsChat

#1 June 16th, 2020, 10:01 PM

2 month ago i send my pass photo to confirm PokerStars account . Pokerstars requested it after i tried to withdraw 100 euros. They not responding on my email already 2 month. I dont think its only because of virus and they have problems with support. Maybe i got shadow ban or smthing?xd

#2 June 16th, 2020, 10:15 PM

Two months seems like a long time but it's completely standard for them to require identification verification before the initial withdrawal. After that it should be good to go (my pokerstars withdrawals hit my account in 3 days max, usually next day)

#3 June 16th, 2020, 10:39 PM

Pokerstars responds to me in less than 24 hours via email.

You should try contacting them again. Maybe even try there live chat feature.

#4 June 16th, 2020, 10:42 PM

I'm scared ahead, if I have to deal with Pokerstars support in the future. This isn't the first time I've heard a complaint about pokerstars customer service. It�s still outrageous that the biggest poker room has such poor customer service!

#5 June 16th, 2020, 11:06 PM

Originally Posted by joeisi

Pokerstars responds to me in less than 24 hours via email.

You should try contacting them again. Maybe even try there live chat feature.

Account freezed , cant contact them . I've tried everything

Similar Threads for: My pass identification PokerStars
Thread	Replies	Last Post	Forum
Poker Stars School Login/recovery pass	2	October 5th, 2019 3:40 PM	Poker Rooms
Identification & My First Live Poker Excursion	1	July 5th, 2019 12:34 AM	Live Poker

Similar Threads for: My pass identification PokerStars > Texas Hold'em Poker
Thread	Replies	Last Post	Forum
Poker Stars School Login/recovery pass	2	October 5th, 2019 3:40 PM	Poker Rooms
Identification & My First Live Poker Excursion	1	July 5th, 2019 12:34 AM	Live Poker