L
LukeSilver
Rock Star
Silver Level
chat with paddy power support
Christine Hi, my name is Christine. How may I help you?
You it wont let me withdraw
You it says i have insufficient funds to make this withdrawl when i have the funds
You i have $215 i try to with draw 165 and it wont let me
Christine Hi David i can take a look for you For security could you please confirm your Mothers Maiden name and the last 4 digits on the active Credit/Debit card on the account?
(details withdrawn for security reasons)
You i need to withdraw this money to pay a bill
Christine One moment please
You ok
Christine Ok David the issue is, you currently have held funds on your account, Held Funds is an anti-fraud control which we have introduced in an effort to combat online credit/debit card fraud and money laundering. Held funds are part of your total cash balance and relate to your poker winnings in the previous 72 hours. Consequently, profits arising from poker sessions are not immediately withdrawable, they are held in your poker wallet for a period of 72 hours. Despite these funds not being available for withdrawal they are available for use at the poker table. This security process is only active for the first 30 days of a new poker account. Once the 72 hours is up you will be able to withdraw these funds. Also in relation to your comment that you need this money to pay some bills do you feel you are spending to much money on the site?
You no look me up i make money from dons not an hourly wage worth while
You but still a wage im up quite a bit (2.2% roi brilliant
)
You from dons i do however think i should not be playing cash tables for a while
You as i donk off to much on those
Christine Ok David but do you feel like you are trying to chase your losses on site? Do you feel you have an issue with playing or is it you just do not like the games?
You ok i payed my way through univeristy with online poker playing dons on poker stars
You im not chasing any loses i deposited $60 i now have $215
Christine Ok David i do need to ask these questions when comments are made i am sorry about that.
You ok fair enough when can i cash this money out i need it i didnt deposit money i didnt have i deposited money i did have and didnt expect my own finances outside of poker to exceed what they did
You i now have a credit card bill i have to pay and whilst i dont want to i need to withdraw this money to pay that bill money i wouldnt have if i hadnt played on this site in the first place
You in fact if i had not deposited on paddy power id have to default on my card payment so playing here helped me
You when can i withdraw the funds?
(this is my brothers fault he mentioned pulling money for presents then spent extras I hadn't agreed to and billed me for those to)
Christine Once the 72 hours is up you will be able to withdraw the funds
You what happens if i continue to play? and win more? basically i need to put $165 aside to pay that bill so can only work with $50 now
You but if i make more with that $50 will it delay the cash out process even further?
Christine No the total for the night will still be 72 hours from the time you won the funds so if you win with the 50 it will take 72 hours for the winnings from that one but the 160 once you leave that you will be able to withdraw in 72 hours
You ok ill have 8000 points soon if needed i can use this for the $40 cash right?
Christine Yes but with the cash it is only done by 10$ at a time and you need to earn 667 points a time to release this cash so every 667 points you get 10$ after
You thats a bonus it says cash for some options and bonus for others
You i thought with cash it was just straight cash?
Christine No it is not, each has to be earned with points
You so whats the difference between cash and bonus then?
You i cant play below the 5 euro dons the rake u charge below that makes them unbeatable
You 16.2% rake for a don
You not beatable 10% is pushing it
Christine The bonuses will be credited right away but you will have wagering requirements on them cash is you earn points.
You what do you mean wagering requirements?
Christine A certain amount of times you need to turn the bonus over before it is withdrawable
You but ull be credited with an amount u can gamble with right away?
Christine Yes exactly
You so if i take the $75 bonus for 8000 points that bonus is instantly credited to my account but i need to wager so much before its withdrawable?
Christine Yes exactly David. It will advise you how much you need to do when you are adding it to your account
You thats counter intuitive but ok that works though because id use the $75 to wager and then would have doubled it in a few days would that freeze the whole account from withdrawing or just $75?
Christine Any winnings from that 75$ will be frozen for 72 hours
Christine This freeze only happens to accounts for 30 days from sign up so on the 23rd you wont have to wait 72 hours after any winnings are made
You right yes basically any winnings at any point are frozen for 72 hours if i understand right but if i stake that $75 and turn it to $150 then once 72 hours passed i can cash out profit?
Christine Yes once the wagering of the 75 is met, and if you have a remaining $150 profit from it then it will be withdrawable cash for you after the 72 hours
You ok well thanks for your help
Christine No worries. Is there anything else I can help you with?
Christine Take care and have a good night.
Christine Hi, my name is Christine. How may I help you?
You it wont let me withdraw
You it says i have insufficient funds to make this withdrawl when i have the funds
You i have $215 i try to with draw 165 and it wont let me
Christine Hi David i can take a look for you For security could you please confirm your Mothers Maiden name and the last 4 digits on the active Credit/Debit card on the account?
(details withdrawn for security reasons)
You i need to withdraw this money to pay a bill
Christine One moment please
You ok
Christine Ok David the issue is, you currently have held funds on your account, Held Funds is an anti-fraud control which we have introduced in an effort to combat online credit/debit card fraud and money laundering. Held funds are part of your total cash balance and relate to your poker winnings in the previous 72 hours. Consequently, profits arising from poker sessions are not immediately withdrawable, they are held in your poker wallet for a period of 72 hours. Despite these funds not being available for withdrawal they are available for use at the poker table. This security process is only active for the first 30 days of a new poker account. Once the 72 hours is up you will be able to withdraw these funds. Also in relation to your comment that you need this money to pay some bills do you feel you are spending to much money on the site?
You no look me up i make money from dons not an hourly wage worth while
You but still a wage im up quite a bit (2.2% roi brilliant
)You from dons i do however think i should not be playing cash tables for a while
You as i donk off to much on those
Christine Ok David but do you feel like you are trying to chase your losses on site? Do you feel you have an issue with playing or is it you just do not like the games?
You ok i payed my way through univeristy with online poker playing dons on poker stars
You im not chasing any loses i deposited $60 i now have $215
Christine Ok David i do need to ask these questions when comments are made i am sorry about that.
You ok fair enough when can i cash this money out i need it i didnt deposit money i didnt have i deposited money i did have and didnt expect my own finances outside of poker to exceed what they did
You i now have a credit card bill i have to pay and whilst i dont want to i need to withdraw this money to pay that bill money i wouldnt have if i hadnt played on this site in the first place
You in fact if i had not deposited on paddy power id have to default on my card payment so playing here helped me
You when can i withdraw the funds?
(this is my brothers fault he mentioned pulling money for presents then spent extras I hadn't agreed to and billed me for those to)
Christine Once the 72 hours is up you will be able to withdraw the funds
You what happens if i continue to play? and win more? basically i need to put $165 aside to pay that bill so can only work with $50 now
You but if i make more with that $50 will it delay the cash out process even further?
Christine No the total for the night will still be 72 hours from the time you won the funds so if you win with the 50 it will take 72 hours for the winnings from that one but the 160 once you leave that you will be able to withdraw in 72 hours
You ok ill have 8000 points soon if needed i can use this for the $40 cash right?
Christine Yes but with the cash it is only done by 10$ at a time and you need to earn 667 points a time to release this cash so every 667 points you get 10$ after
You thats a bonus it says cash for some options and bonus for others
You i thought with cash it was just straight cash?
Christine No it is not, each has to be earned with points
You so whats the difference between cash and bonus then?
You i cant play below the 5 euro dons the rake u charge below that makes them unbeatable
You 16.2% rake for a don
You not beatable 10% is pushing it
Christine The bonuses will be credited right away but you will have wagering requirements on them cash is you earn points.
You what do you mean wagering requirements?
Christine A certain amount of times you need to turn the bonus over before it is withdrawable
You but ull be credited with an amount u can gamble with right away?
Christine Yes exactly
You so if i take the $75 bonus for 8000 points that bonus is instantly credited to my account but i need to wager so much before its withdrawable?
Christine Yes exactly David. It will advise you how much you need to do when you are adding it to your account
You thats counter intuitive but ok that works though because id use the $75 to wager and then would have doubled it in a few days would that freeze the whole account from withdrawing or just $75?
Christine Any winnings from that 75$ will be frozen for 72 hours
Christine This freeze only happens to accounts for 30 days from sign up so on the 23rd you wont have to wait 72 hours after any winnings are made
You right yes basically any winnings at any point are frozen for 72 hours if i understand right but if i stake that $75 and turn it to $150 then once 72 hours passed i can cash out profit?
Christine Yes once the wagering of the 75 is met, and if you have a remaining $150 profit from it then it will be withdrawable cash for you after the 72 hours
You ok well thanks for your help
Christine No worries. Is there anything else I can help you with?
Christine Take care and have a good night.
